Public Benefits Coordinator

Old Colony YMCA; Dartmouth (MA); Presencial; USD 25.000 - 33.000; Jornada completa

Descripción de la vacante

Old Colony YMCA in Dartmouth, Massachusetts seeks a Public Benefits Case Manager to connect CJSC participants with MassHealth, SNAP, SSI and SSDI, and other public benefits to support treatment, education and employment plans. You will conduct intake, identify essential needs, and build relationships with community partners while documenting progress.

This non-exempt, full-time role requires a Bachelor’s degree, strong communication, MS Office proficiency, and a valid MA driver’s license with

Formación

• Bachelor’s degree in related field.
• One year of case management experience.
• Excellent oral and written presentation skills.
• Computer skills with MS Office (Word, Excel, Outlook, Teams).

Responsabilidades

• Conduct intake interviews to identify essential needs and provide pathways to access benefits.
• Educate and assist participants in connecting to MassHealth, SNAP, SSI/SSDI, and other benefits.
• Establish and maintain relationships with local community partners for services and activities.
• Document participant progress and referrals for CJSC staff.
• Provide trainings/briefings on benefits and program services.
• Cross-train in risk assessment tools and maintain program records.
• Attend meetings and participate in organizational activities as assigned.

Conocimientos

Oral and written communication

Educación

Bachelor’s degree

Herramientas

MS Office

Descripción del empleo

TITLE: Public Benefits Case Manager – OCC CJSC JOB CLASSIFICATION: Non-Exempt

REPORTS TO: Director, OCC Community Justice Support Center

JOB SUMMARY: The Public Benefits Case Manager will specialize in connecting all CJSC participants to public benefits and privileges that support successful outcomes including MassHealth, SNAP benefits, SSI and SSDI, state IDs and any other relevant public health benefits that support better outcomes for participants. By ensuring that clients are engaged with appropriate public benefits to address emerging needs the Public Benefits Case Manager will help clients become more responsive to treatment, education and employment services delivered by CJSC staff as part of a treatment plan.
He/she will be familiar with resources available in the surrounding communities, networking within those communities, making referrals to community supports as needed and documenting participant progress at the CJSC. The Public Benefits Case Manager will demonstrate the character values of honesty, respect, responsibility and caring.

JOB FUNCTIONS:

Program/Department Responsibility:

Conduct intake interviews with participants to identify essential needs (housing, food, healthcare, personal finance) and provide pathways to access benefits and services available through state agencies/benefits providers and work with CJSC staff to educate and assist in connecting participants to these benefits.
Receive information from actuarial risk/needs assessment tools to determine essential needs and actively support participant access to needed services and benefits through various pathways.
Establish and maintain relationships with local community partners who can provide core and pro-social services/activities to clients and connect clients to these services/activities.
Core and Pro Social Services include but are not limited to:
Core Services to include DTA for SNAP benefits, SSI and SSDI benefits, Veteran’s benefits, education, vocational services / employment services and employment, behavioral health, medical services, housing, food, insurance and other benefits.
Pro-social Services to include civic engagement / community service, recreation, faith-based activities, gender-specific activities, mentoring services/activities.
Act as the CJSC liaison for local community partners and state agencies/benefits providers to ensure streamlined and effective communication and access for clients and families including: becoming a Certified Application Coordinator to submit electronic benefits application to MassHealth and accessing DTA Connect to submit electronic benefits applications to SNAP.
Master eligibility requirements for SSI, SSDI and Veteran’s benefits and support eligible participants in their application for benefits.
Offer trainings and briefings to participants and or CJSC staff on various areas of benefits and service programs.
Maintain documentation of information specific to established resources, participant referral/participation in resources and information provided to CJSC staff.
Cross-train in actuarial assessment tools for risk/need, treatment planning and contingency management protocols as needed.
Collection and documentation of urine screens as needed.
Other duties as assigned or directed by the supervisor(s).

Supervision of Personnel:

NONE

Fiscal Responsibility:

Adhere to all fiscal policies and procedures such as petty cash, purchase orders, credit cards and employee expenses as requested.

Facility/Housekeeping Responsibility:

Ensure the highest level of cleanliness by cleaning and/or inspecting areas of responsibility.

Interdivisional/Community/Volunteer Responsibility:

Attend all assigned meetings.
Actively participate in the Y’s Annual Campaign.

YMCA LEADERSHIP COMPETENCIES - LEADER

Mission Advancement:

Accepts and demonstrates the Y’s values. Demonstrates a desire to serve others and fulfill community needs. Recruits volunteers and builds effective, supportive working relationships with them. Supports fundraising.

Collaboration:

Works effectively with people of different backgrounds, abilities, opinions, and perceptions. Builds rapport and relates well to others. Seeks first to understand the other person’s point of view and remains calm in challenging situations. Listens for understanding and meaning; speaks and writes effectively. Takes initiative to assist in developing others.

Operational Effectiveness:

Makes sound judgments, and transfers learning from one situation to another. Embraces new approaches and discovers ideas to create a better member experience. Establishes goals, clarifies tasks, plans work, and actively participates in meetings. Follows budgeting policies and procedures, and reports all financial irregularities immediately. Strives to meet or exceed goals and deliver a high-value experience for members.

Personal Growth:

Pursues self-development that enhances job performance. Demonstrates an openness to change, and seeks opportunities in the change process. Accurately assesses personal feelings, strengths, and limitations and how they impact relationships. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.

Education/Experience/Physical Requirements:

Bachelor’s degree required in related field.
Good oral and written presentation skills.
Minimum of one year of experience engaging in case management activities such as enrolling consumers in public benefits programs.
Computer skills including MS Office (Word, Excel, Outlook and Teams).
Valid Massachusetts Driver’s License and good driving record.
Must submit and pass drug testing upon hire.
Some evening availability required.
Some traveling required for meetings and trainings.
Must be able to walk, sit, stand, drive and bend during the work day.

CLOSING STATEMENT:

To ensure the overall operation of the Y by supporting teamwork the Public Benefits Case Manager will accept additional responsibilities as assigned.

Location(s)

867 State Road, Dartmouth , Massachusetts 02747 , United States

Requirements

Bachelor’s degree required in related field.
Good oral and written presentation skills.
Minimum of one year of experience engaging in case management activities such as enrolling consumers in public benefits programs.
Computer skills including MS Office (Word, Excel, Outlook and Teams).
Valid Massachusetts Driver’s License and good driving record.
Must submit and pass drug testing upon hire.
Some evening availability required.
Some traveling required for meetings and trainings.
Must be able to walk, sit, stand, drive and bend during the work day.

Branch / Program

Community Services - Dartmouth

Pay Range

$18.00 - $24.04 / hour

Pay Transparency

In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to "Pay Transparency Law"; in the impacted states; that have mandated the employers to list the salary ranges in Job advertisements or postings for job opportunities and Job promotions.

EEO is the Law