Public Benefits Case Planner & Support Specialist

State of Washington Dept. of Social and Health Services; Bellevue (WA); On-site; USD 65,000 - 90,000; Full time

Job summary

DSHS ESA – Case Planning and Support Specialist in Bellevue, WA, is a full-time role within the King Eastside Community Services Office. You’ll assess eligibility for cash, food, and medical programs, develop tailored case plans, and coordinate with partners across healthcare, housing, employment, and more.

You’ll review documents, authorize supportive services, maintain case notes in systems like ACES and eJAS, and navigate federal and state regulations.

Qualifications

• Eligibility expertise in Washington’s public assistance programs.
• Policy fluency with WAC/RCW and internal manuals.
• Trauma-informed case planning aligned to client context.
• Strong analytical skills for high-stakes decisions.

Responsibilities

• Conduct detailed interviews to assess cash, food, and medical program eligibility.
• Facilitate program orientations and explain pathways clearly.
• Design and monitor personalized case plans addressing barriers.
• Refer clients to housing, employment, and health services.
• Coordinate with external agencies to align support plans.
• Review documents to determine appropriate program fit.
• Authorize and track supportive services like transportation and childcare.
• Maintain accurate case notes across multiple systems.
• Respond to audits and ensure regulatory compliance.
• Engage in outreach, home visits, and client advocacy.

Skills

Eligibility expertise

Policy fluency

Case planning

Analytical skills

Communication

Crisis navigation

Resilience & flexibility

Education

Bachelor’s degree or higher

12 months experience as PBS 3/eligibility

Tools

ACES

Barcode

eJAS

HPF

Job description

DSHS ESA – Case Planning and Support Specialist in Bellevue, WA, is a full-time role within the King Eastside Community Services Office. You’ll assess eligibility for cash, food, and medical programs, develop tailored case plans, and coordinate with partners across healthcare, housing, employment, and more.

You’ll review documents, authorize supportive services, maintain case notes in systems like ACES and eJAS, and navigate federal and state regulations.