Public Assistance Programs Specialist

Dakota County; Saint Paul (MN); On-site; USD 52,000 - 82,000; Full time

Benefits offered by this job

Medical benefits

Pension

Paid time off

Work from home

Job summary

Dakota County is hiring Senior Program Associates to support public assistance programs in the West Saint Paul office. This full-time role provides essential administrative and program support across EEA Adult Assistance and PAS units.

Responsibilities include eligibility reviews, data management, client outreach, and document processing. Minimum qualifications involve an associate degree or equivalent experience, plus strong Microsoft Office skills and excellent communication abilities.

Qualifications

• Associate degree or equivalent combination of education and experience.
• One year of administrative experience in an office environment.
• Proficiency at keyboard skills including typing at least 35 WPM.
• Alternate: High School Diploma with three years administrative experience.

Responsibilities

• Research client data in multiple state and county systems to assist customers for program support.
• Receive and make phone calls to respond to requests from customers and clientele.
• Respond to requests for program or client-specific information.
• Serve as a floater/trainer, covering support staff positions and training new staff in the unit as necessary.
• Receive incoming phone calls and provide specific program information to callers which may involve gathering information from computer systems.
• Prescreen clients in person or over the phone for services according to program criteria to provide program information and make appropriate referrals.
• Assess applicant needs against available community resources and assist with program application completion and submittal.
• Send requests for information and schedule interviews.
• Serves as program or department liaison for community partners, customers, and clients in order to respond to inquiries or resolve service issues.
• Recommends and develops internal work methods and assists with establishing new procedures and processes to accommodate administrative and program activities.
• Performs special projects in support of department programs.

Skills

Microsoft Office

Communication

Typing 35 WPM

Education

Associate degree

High School Diploma

Equivalent education/experience

Tools

Microsoft Office

Job description

Dakota County is hiring Senior Program Associates to support public assistance programs in the West Saint Paul office. This full-time role provides essential administrative and program support across EEA Adult Assistance and PAS units.

Responsibilities include eligibility reviews, data management, client outreach, and document processing. Minimum qualifications involve an associate degree or equivalent experience, plus strong Microsoft Office skills and excellent communication abilities.