Public Assistance Program Specialist

Commonwealth of Kentucky; Kentucky; Remote; USD 68,000 - 72,000; Full time

Job summary

The Commonwealth of Kentucky, Office of Program Performance within the Office of the Ombudsman, seeks a Quality Control Analyst to conduct public assistance reviews for SNAP and related programs across the state. You will join a team that ensures accuracy, compliance, and timely processing in partnership with CHFS/DCBS offices.

Responsibilities include providing technical assistance, examining samples for compliance, and collecting data for verification, with travel across Kentucky and potential

Qualifications

• Bachelor's degree required.
• Three years of experience in reviewing, monitoring, determining eligibility for, or administering public assistance programs.
• Experience in SNAP and related program reviews is preferred.
• Proficiency in Microsoft Office programs and strong written/verbal communication.

Responsibilities

• Provide technical assistance to management, quality control, and field staff.
• Examine a random sample of cases to determine accuracy and compliance with laws and procedures.
• Ensure federally set access procedures and formats are used correctly and timely.
• Collect and analyze data for verification of compliance.

Skills

Communication skills

Travel ability

SNAP review experience

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Advertisement Closes: 10/12/2026 (11:59 PM ET)

Pay Grade

16

Salary

$6,111.32 - $6,416.88 Monthly

Employment Type

EXECUTIVE BRANCH | FULL TIME | ELIGIBLE FOR OVERTIME PAY | 18A | 40.0 HR/WK

Hiring Agency

General Government Cabinet | Auditor of Public Accounts

Location

Location Varies

The agency may authorize the selected candidate to telecommute. The agency may terminate or modify the telecommuting arrangement at any time.

Description

The Office of Program Performance within the Office of the Ombudsman is committed to ensuring the citizens of the Commonwealth of Kentucky receive the correct benefits and have proper access to public assistance programs administered by the Cabinet. With a focus on Supplemental Nutrition Assistance Program (SNAP), Medicaid, Kentucky Transitional Assistance Program (KTAP), and other public assistance programs, the office works to provide accurate reviews and valuable feedback to state and federal partners.

In the Division of Quality Control, you will be a member of a team that is charged with conducting public assistance program reviews of SNAP applications processed by the Cabinet for Health and Family Services (CHFS) Department of Community Based Services (DCBS) County Family Support Offices statewide. The principal objectives of the team are to serve as a mechanism to meet federal review mandates and to improve case work accuracy and enhance the quality of customer services provided by DCBS to the citizens of the Commonwealth of Kentucky.

Responsibilities include, but are not limited to, the following:

• Provide technical assistance to management, quality control, and field staff in the interpretation as it relates to resolving errors.
• Examine a random sample of cases to determine the accuracy, promptness, and compliance of laws, regulations, and policy procedures as mandated by federal and state agencies.
• Assure federally set access procedures and formats are utilized appropriately and accurately in a timely and complete manner.
• Collect and analyze data for compliance verification purposes.

Skills and abilities include, but are not limited to:

• Experience in processing SNAP application and recertification cases
• SNAP case review experience
• Familiarity with the FNS 310 Handbook
• Should be skilled in Microsoft office programs
• Excellent written and verbal communication skills
• The ability to travel throughout the state to achieve Division objectives. Travel may be required to conduct job duties. Occasional overnight travel may be required to perform job functions.

Minimum Requirements

EDUCATION: Graduate of a college or university with a bachelor's degree.

EXPERIENCE, TRAINING, OR SKILLS: Three years of experience in reviewing, monitoring, determining eligibility for, or administering the Supplemental Nutrition Assistance Program, Kentucky Transitional Assistance Program, Medical Assistance, Child Care Assistance Program, or other public assistance programs.

Substitute EDUCATION for EXPERIENCE: NONE

Substitute EXPERIENCE for EDUCATION: Experience in social work, counseling, providing direct services to individuals and/or families (i.e., employment services, community action agencies), or experience in reviewing, monitoring, determining eligibility for and/or administering the Supplemental Nutrition Assistance Program, Kentucky Transitional Assistance, Medical Assistance Child Care Assistance Program, or other public assistance programs will substitute for the required education on a year-for-year basis.

SPECIAL REQUIREMENTS (AGE, LICENSURE, REGULATION, ETC.): NONE

Working Conditions

Work is typically performed in an office setting. Occasional travel is necessary.

Probationary Period

This job has an initial and promotional probationary period of 6 months, except as provided in KRS 18A.111.

If you have questions about this advertisement, please contact Rebecca Hamilton at [e-mail] or 502-517-5190.

An Equal Opportunity Employer M/F/D