Public Assistance Case Manager

City of Santa Fe Springs; Marysville (OH); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Flexible work schedules

11 paid holidays per year

Sick leave from day one

Health and wellness insurance (large %

OPERS retirement benefit

Life insurance for employees and their

Job summary

Union County seeks a qualified professional to interview public assistance applicants and determine initial and ongoing eligibility for programs such as food and cash assistance, Medicaid and child care. The role requires clear verbal and written communication and strong attention to policy interpretation.

You will greet visitors, manage incoming calls, and coordinate with partners to resolve client needs while maintaining professional representation of the agency.

Qualifications

• Preferred associate degree or above in human services, behavioral or social science, education or related field.
• OR education or experience in interviewing techniques, business math, case preparation techniques, business writing, customer service techniques and computer technology.
• OR high school diploma (or equivalent) plus work experience which meets the minimum essential functions of the position.

Responsibilities

• Interviews public assistance applicants concerning eligibility for agency programs and services.
• Greets guests and serves as agency representation to receive direct calls and lobby visitors.
• Processes and investigates public assistance overpayments and/or under-issuances.
• Attends hearings and meetings regarding public assistance case issues and/or employment issues.
• Conducts initial interviews and/or assessments of clients for workforce development programs.
• Contacts employers to solicit employment opportunities.
• Determines eligibility for emergency assistance and self-sufficiency programs (e.g. PRC).
• Contacts other public/private agencies to establish work experience sites and relationships.

Skills

Interview techniques

Verbal communication

Written communication

Customer service

Computer literacy

Policy interpretation

Education

Associate degree or higher in human services or related field

Education or experience in interviewing techniques, business math, case prep, business writing, customer service and computer tech

High school diploma or equivalent with relevant work experience

Job description

Description

• Are you compassionate about helping others?
• Do you want to make a positive impact on your local community?
• Does a work environment that promotes work/life balance and is supportive of professional advancement interest you?

Our Mission: Through compassion and dedication, we support and strengthen individuals and families in Union County.

What We Offer

• Flexible work schedules available after probation.
• 11 paid holidays each year.
• Sick leave accrual that begins on day one, totaling about three weeks per year.
• Top-tier health and wellness, dental, and vision insurance programs (large percentage paid by Union County).
• OPERS retirement benefit, with a healthy County contribution (10% paid by employee and 14% paid by Union County).
• Life insurance free of charge for employees and their families.

Job Standards

• Preferred associate degree or above in human services, behavioral or social science, education or related field;
• OR education or experience in interviewing techniques, business math, case preparation techniques, business writing, customer service techniques and computer technology;
• OR high school diploma (or equivalent) plus work experience which meets the minimum essential functions of the position.
• Must have good verbal and written communication skills.
• Demonstrates regular and predictable attendance.
• Consistently and continually represents the agency in a positive and professional manner and provides appropriate internal and external customer service.

Essential Functions

• Ability to interpret and apply policy.
• Interviews public assistance applicants concerning their eligibility for agency programs and services (e.g. food assistance, cash assistance, Medicaid, and/or child care assistance) to determine their initial and/or ongoing eligibility.
• Greets guests and serves as agency representation to receive direct incoming phone calls and lobby visitors.
• Processes and investigates public assistance overpayments and/or under-issuances.
• Attends hearings and meetings regarding public assistance case issues and/or employment issues.
• Conducts initial interviews and/or assessments of clients for a variety of workforce development programs and seeks to resolve barriers to employment.
• Contacts employers to solicit employment opportunities.
• Determines eligibility for emergency assistance and self-sufficiency assistance programs (e.g. Prevention, Retention and Contingency services (PRC)), which includes interviewing applicants, collecting necessary verifications, documenting client needs, discussing alternatives, assisting in the location of goods and services, making contact with service providers, and initiating referrals.
• Contacts other public and private sector agencies or businesses to establish potential work experience (WEP) sites for educational and/or training program participants and to establish and maintain working relationships for the provision of employment and workforce development activities.
• Tracks clients enrolled in education and/or training programs and assists ongoing clients in job search/retention activities.
• Maintains required licensures, certification, and continuing education requirements, if any.

This position is eligible for a wide range of insurance benefits, generous paid leave programs (including holidays), and a pension package through the Ohio Public Employees Retirement System (OPERS).