Compassionate Public Assistance Case Manager

Union County, OH; Marysville (OH); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Paid holidays (11/year)

Sick leave from day one

OPERS retirement benefits

Life insurance for employees and their

Job summary

Union County seeks a qualified professional to interview and assess applicants for public assistance programs, guiding families through eligibility and services. The role involves direct interaction with clients, employers, and community partners to support workforce development and self-sufficiency.

Applicants should have an associate degree or higher in human services or related fields, or relevant experience with interviewing, case preparation, and customer service.

Qualifications

• Preferred associate degree or above in human services, behavioral or social science, education or related field.
• OR education or experience in interviewing techniques, business math, case preparation techniques, business writing, customer service techniques and computer technology.
• OR high school diploma (or equivalent) plus work experience meeting minimum essential functions.

Responsibilities

• Interviews public assistance applicants concerning eligibility for agency programs and services.
• Greets guests and serves as agency representation to receive direct incoming phone calls and lobby visitors.
• Processes and investigates public assistance overpayments and/or under-issuances.
• Attends hearings and meetings regarding public assistance case issues and/or employment issues.
• Conducts initial interviews and/or assessments of clients for workforce development programs and resolves barriers to employment.
• Contacts employers to solicit employment opportunities.
• Determines eligibility for emergency assistance and self-sufficiency programs (PRC) including interviewing and referrals.
• Contacts other agencies or businesses to establish potential work experience sites.
• Tracks clients enrolled in education and/or training programs and assists in job search/retention.
• Maintains required licensures, certifications, and continuing education requirements.

Skills

Interviewing

Business math

Case prep

Business writing

Customer service

Computers

Education

Associate degree or higher in human services/related field

High school diploma or equivalent

Tools

Computer technology

Job description

Union County seeks a qualified professional to interview and assess applicants for public assistance programs, guiding families through eligibility and services. The role involves direct interaction with clients, employers, and community partners to support workforce development and self-sufficiency.

Applicants should have an associate degree or higher in human services or related fields, or relevant experience with interviewing, case preparation, and customer service.