Income Maintenance Worker III

Delaware, County of (OH); Delaware (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

Delaware County of OH is seeking an Eligibility Worker to determine financial eligibility for public assistance programs and refer clients to community services.

The role requires an Associate degree (or relevant field) and about two years of related paid work experience, plus a valid Ohio driver’s license; duties include reviewing eligibility, maintaining case records, and coordinating with local agencies.

Qualifications

• Associate degree or relevant field preferred; two years of related paid work experience considered in lieu of degree.
• Must possess a valid Ohio Driver’s License and acceptable driving record.
• Must meet and maintain qualifications for driving on county business.

Responsibilities

• Determines eligibility for public assistance programs using available resources based on information provided by applicants.
• Re-determines eligibility at specified intervals and when changes are reported.
• Secures and evaluates required documentation for eligibility.
• Compares income/household information with case records and summarizes reviews.
• Communicates with eligibility workers and Employment Counselors.
• Writes and monitors contracts, attends meetings, and performs public relations duties.
• Performs data entry and inquiries in the computer system for intake and changes.
• Provides case management and makes referrals to community services.
• Handles client inquiries by phone or in person and maintains confidentiality.
• Attends training sessions and performs related clerical tasks; may work overtime as needed.

Education

Associate degree in Human, Social Services, Education or Sociology

Job description

Individual is responsible for determining the financial eligibility of applicants for public assistance programs. Individual refers recipients to needed services within the community. Individual maintains ongoing eligibility for assistance. Individual reports to Assistant Director/designee.Associates degree in Human, Social Services, Education or Sociology desired. Two (2) years related paid work experience including experience in budgeting, public relations, office practices and procedures and interviewing may be considered in lieu of degree. Individual is required to take classes mandated by the State. Must possess a valid Ohio Driver’s License and acceptable driving record. Must meet and maintain qualifications for driving on county business as a continued condition of employment. All required licenses and certificates must be maintained as a condition of continued employment.

• Determines eligibility for public assistance programs using available resources based upon information provided by applicants;
• Re-determines eligibility for Public Assistance at specified intervals plus as frequently as reports of changes are received from clients and/or other sources;
• Secures (from client and/or other sources) and evaluates required documentation of specified information necessary to the determination of eligibility;
• Compares income/household information from other sources (data matches) with information in case record. Checks to ensure all required information is correct. Ensures all information has been processed in accordance with State, Federal and County policy. Summarizes reviews in case record;
• Consults and works in conjunction with eligibility workers and Employment Counselors;
• Supports Income Maintenance and other programs by working with local agencies to include writing and monitoring contracts, attending meetings, conferences, workshops, training sessions, and performing a variety of public relations duties;
• Devises correspondence completes forms and develops reports associated with the public assistance operation;
• Performs inquiry using computer system for intake, re-applications, changes and other similar administrative requirements;
• Provides case management functions for clients including making referrals for community services and resources, particularly when client is faced with crisis or emergency;
• Responds to telephone calls regarding the screening for eligibility, receiving reports or changes from client, receiving information from another agency or private business, making referrals, and making calls to clients, providers, other agencies and the private sector;
• Meets with clients for intake and re-application, to report changes, ask for medical coverage verification, report of loss benefits or non-receipt of benefits, or replace benefits;
• Takes PRC applications and issues or denies benefits;
• Handles client complaints and public inquiries regarding programs; Accesses computer system for intake, re-applications, changes and other similar administrative requirements;
• Demonstrates regular and predictable attendance;
• Hold as confidential, all aspects of the job;
• Attends various training sessions, video conferences, and workshops; Performs typing, word processing, and related computer operations;
• Works overtime and outside of typical work schedule/business hours as required; and
• Other duties as assigned.