Public Areas Attendant - Hilton Garden Inn

Suburban Inns; Grand Rapids (MI); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic team in the hospitality industry at a fast-paced hotel where you can shine! This position offers the chance to create memorable experiences for guests while maintaining high standards of cleanliness and service. Enjoy flexible schedules, opportunities for advancement, and a variety of benefits including paid time off and insurance for full-time team members. If you are passionate about providing exceptional service and want to be part of a supportive work environment, this is the perfect opportunity for you!

Benefits

Hotel and restaurant discounts

Earned Paid Time Off

Health, vision, dental, life insurance

Flexible schedules

Holiday Pay

Paid volunteer time

Advancement opportunities

Paid maternity/paternity leave

Employee Assistance Program

Qualifications

• Ability to perform basic arithmetic functions and good communication skills.
• No formal education required, but training may be provided upon hire.

Responsibilities

• Clean and maintain all public areas of the hotel to ensure guest satisfaction.
• Greet guests warmly and assist with their needs to enhance their experience.

Skills

Good communication skills

Ability to interpret/extract information

Basic computer knowledge

Education

No formal education required

Tools

Hazcom Training

Bloodborne Pathogen Training

Job description

The Hilton Garden Inn is a fast-paced, high-energy workplace, with endless opportunities for advancement. Come join the best team in the Hospitality Industry!

* Shifts: Varies, evening/day shift availability required, some weekends
* Full-time/part-time available
* Wage: Starts at $13, based on experience
* Position can be used as a paid internship

Benefits Include:

• Hotel and restaurant discounts
• Earned Paid Time Off for ALL Team Members
• Insurance (health, vision, dental, life) for full time Team Members
• Flexible schedules (dependent on position)
• Holiday Pay
• 8 hours of paid volunteer time per year (must be accredited)
• Advancement opportunities
• 100% paid maternity/paternity or adoption leave for those who qualify for FMLA
• Employee Assistance Program (EAP) through Pine Rest (3 free counseling visits, online library, and access to legal, financial and elder care consultations)

Position Summary:

Responsible for the cleaning and overall appearance of all public areas in the hotel, while following Suburban Inns’ Core Values and Hilton standards, as well as going above and beyond to ensure that guests are 100% satisfied.

Essential Functions:

• Report to work in uniform presented professionally, neat, and clean
• Greet all guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel they are welcome and valued
• Anticipate and meet the needs and expectations of our guests, then go one step further
• Clean public areas according to Suburban Inns and Hilton standards
  • Mop, sweep, and vacuum all floors
  • Wash all surface areas (windows, doors, counters, etc.)
  • Dust all surface areas (floorboards, windowsills, handrails, etc.)
  • Wipe down tables and chairs in pool area
  • Empty all garbage cans
  • Complete extra tasks assigned (storage rooms, etc.)
• Return any room service trays to the break room
• Return roll-aways and cribs with fresh linen to the appropriate storage rooms
• Bring all dirty laundry to the laundry room
• Communicate to the Executive or Assistant Executive Housekeeper when rooms are cleaned
• Ensure that all standards set by Suburban Inns and Hilton are being followed at all times
• Assist in keeping all storage rooms organized
• Maintain a positive attitude throughout the shift, and keep Team Member morale high
• Follow all Suburban Inns Processes
• Exhibit regular and recurrent attendance records
• Other duties as requested by management

Position Requirements:

Minimum Knowledge: Requires ability to interpret/extract information and/or perform arithmetic functions. May require typing, basic computer knowledge, record keeping, or word processing. Good communication skills.

Formal Education and Job-Related Experience: None.

License, Training, and/or Certification Required: Hazcom Training, Bloodborne Pathogen Training (may be completed upon hire).

Uniform and Appearance Guidelines:

Uniform: Uniform and name tag provided. Close-toed, non-slip shoes are the responsibility of the Team Member.

Appearance: Hair must be kept well-groomed. Any tattoo that is deemed offensive to co-workers, guests, vendors or others in the workplace based on racial, sexual, religious, ethnic, or other characteristics or attributes of a sensitive or legally protected nature are not permitted and must remain covered or concealed at all times. This policy will be administered by the position’s supervisor, without regard to race, religion, age, sex, national origin, disability, height, weight, genetics, familial status, veteran status, and other protected characteristics. The Vice President of Hotel Operations has the authority to veto any decision made by the position’s supervisor.