Public Area Supervisor

Naples Beach Club, A Four Seasons Resort; Naples (FL); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Lucrative salary

Medical benefits

Dental benefits

Vision benefits

401K with match

Paid time off

Free/discounted stays

Wellbeing programs

Diversity & inclusion

Employee meals

Tuition assistance

Job summary

Naples Beach Club, a Four Seasons Resort, seeks a Public Area Supervisor to oversee cleanliness and maintenance of all public areas and to ensure guest expectations are exceeded. The role involves coordinating with Engineering, supervising team members, and maintaining a welcoming environment throughout the resort.

You will lead a team, ensure safety and standards, and respond to guest inquiries while maintaining professional interactions with guests and staff.

Qualifications

• High school diploma or equivalent required.
• Prior experience in a similar role preferred but not required.
• Strong leadership and organizational skills with the ability to effectively manage a team.
• Ability to read, write, and speak English.
• Excellent communication skills and the ability to interact with guests and team members professionally.

Responsibilities

• Supervises and ensures that all public areas, including food and beverage outlets, banquet spaces, restrooms, lobbies, and hallways, are kept clean, neat, and presentable.
• Coordinates with the Engineering department for maintenance needs and communicates any concerns to Housekeeping management.
• Periodically inspects and oversees the cleaning of lobby restrooms, employee locker rooms, and other public spaces.
• Responds to guest requests and inquiries while in the public areas, providing assistance and direction when needed.

Skills

Leadership

Organizational skills

Guest service

Communication

English proficiency

Education

High school diploma or equivalent

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About the location:

A rare gem on Florida’s Gulf Coast of Southwest Florida, Naples Beach Club, a Four Seasons Resort, is an exclusive collection of 156 luxurious beachfront private residences and a 222-room hotel all within a 125-acre walkable coastal village in the heart of Old Naples. Honoring local heritage and artfully reimagined for modern-day elegance, the resort includes residents-only facilities and amenities, a luxury spa and state-of-the-art well-being/fitness center, exquisite and diverse fine dining outlets, outdoor pursuits to include a tennis center, and an 18-hole golf course, bowling and movie theater experiences, and an exclusive private club. The first of its kind, the Naples Beach Club, a Four Seasons Resort, is paradise found.

About The Role

The Public Area Supervisor oversees the cleanliness and maintenance of all public areas, ensuring they are neat, well-supplied, and exceed guest expectations.

Essential Functions

What you will do

• Supervises and ensures that all public areas, including food and beverage outlets, banquet spaces, restrooms, lobbies, and hallways, are kept clean, neat, and presentable. This includes overseeing vacuuming, mopping, dusting, and other necessary cleaning tasks. Ensures mirrors, furniture, floors, elevators, and doors are spotless and free from marks.
• Monitors and inspects the cleanliness and maintenance of all public areas regularly, addressing any issues promptly. Coordinates with the Engineering department for maintenance needs and communicates any concerns to Housekeeping management.
• Periodically inspects and oversees the cleaning of lobby restrooms, employee locker rooms, and other public spaces. Ensures all surfaces are cleaned, stocked with necessary supplies, and trash is removed.
• Responds to guest requests and inquiries while in the public areas, providing assistance and direction when needed. Ensures all guest areas are safe, accessible, and inviting.
• Ensures that all team members are complying with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as outlined in EmPact.
• Leads and motivates the team, working harmoniously and professionally with co-workers and supervisors, fostering a collaborative and supportive work environment.
• And More!

Non-essential Functions

• Assists in the supervision of the housekeeping team in the absence or during high-volume periods, stepping in to support Guestroom Attendant and House Attendant duties when needed.
• Works with Housekeeping management on inventory and stock takes of guest supplies, cleaning supplies, and chemicals required for public area and back-of-house cleaning.

What You Bring

• High school diploma or equivalent experience required.
• Prior experience in a similar role preferred but not required.
• Strong leadership and organizational skills with the ability to effectively manage a team.
• Ability to read, write, and speak English.
• Excellent communication skills and the ability to interact with guests and team members professionally.

What We Offer

• Lucrative salary!
• Market-leading benefits package that includes: Medical, Dental, Vision, and 401K with employer matching all starting at 30 days!
• Time off plans starting on the day of hire!
• An opportunity to be a part of a cohesive team in an inclusive work environment!
• Complimentary and discounted hotel staysaround the world!
• Wellbeing and mental health initiatives and focused company!
• Embracement and promotion of diversity in our workplace!
• Complimentary employee meals and beverages!
• Tuition reimbursement!

Learn more about what it is like to work at Four Seasons-visit us:
https://www.fourseasons.com/careers/
https://www.linkedin.com/company/four-seasons-hotels-and-resorts
https://www.facebook.com/FourSeasonsJobs
https://twitter.com/FourSeasonsJobs

Four Seasons is an Equal Opportunity, Affi nities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

Visa Requirements

US work authorization is required.

Four Seasons is an Equal Opportunity, Affi