Public Area Attendant (Houseperson)

Hilton Garden Inn - Outer Banks/Kitty Hawk; Kitty Hawk (NC); On-site; USD 21,000 - 25,000; Part time

Benefits offered by this job

Paid Vacation

Paid Birthday

Holiday pay 1.5x

Medical/Dental/Vision

401K 3% match

Employee Travel Program

YMCA Corporate Discount

Monthly Incentives

Seasonal Bonuses

Education Sponsor

Employee Recognition

Free Meal on clock

Job summary

OBX Resort, LLC DBA Hilton Garden Inn Outer Banks is seeking a Public Area Attendant to maintain cleanliness of the lobby and public areas, assist guests, and support hotel operations. The role is part-time, 3pm-11pm, with weekend availability required.

Benefits include paid vacation, health plans, 401K matching up to 3%, travel discounts, and ongoing education sponsorship. The hotel emphasizes guest satisfaction and team goals with potential for full-time conversion.

Qualifications

• Familiar with standard operating procedures.
• Ability to work independently with minimal supervision.
• Ability to communicate effectively, both written and verbal.
• Must have a good work history and stability.
• Willingness to respond to emergencies on short notice.
• Service and detail orientation.

Responsibilities

• Keep lobby areas and furniture clean and neat.
• Clean guest landings and vending rooms.
• Vacuuming, carpet cleaning, sweeping, mopping, heavy cleaning.
• Check and maintain the physical condition of the hotel.
• Clean public restrooms and replenish amenities.
• Obtain assignments from Front Desk and HelloShift.
• Check equipment and restock for next shift.
• Know security procedures for entering a guest room.
• Report damages to Front Desk.
• Answer Relay Radio and HelloShift when requested.
• Empty trash cans (indoor/outdoor).
• May be required to clean guest rooms.
• Keep Indoor/Outdoor Pool, Fitness Centers, Business Center clean and stocked.

Skills

SOP familiarity

Independent work

Effective communication

Service and detail oriented

English fluency

Job description

Public Area Attendant (Houseperson) Job Summary:

Responsible for helping to achieve ongoing guest satisfaction and team goals as a tool for continuous improvement. Responsible for common areas, guest requests/needs, and first impression of the hotel. Detail-oriented in maintaining the general cleanliness of the property. Must be able to carry out any assignment in accordance with company standards or as required by management.

PART-TIME POSITION (2-3 shifts per week with possibility to become FULL-TIME)

3pm-11pm shift // WEEKEND AVAILABILITY REQUIRED

Hilton Garden Inn Outer Banks Company Benefits: (dependent upon hours/tenure/performance)

• Compensation:$15.00per hour
• Weekly Cash Incentives based on previous week's work-load (equates to an extra one to three dollarshourly)
• Paid Vacation
• Paid Birthday
• Time and a half pay for Holidays (Easter, Thanksgiving, Christmas)
• Medical, Dental, and Vision plans
• 401K Plan - Company matches up to 3%
• Team Member Travel Program - highly discounted rates at Hilton Brand hotels
• YMCA Corporate Discount
• Monthly Incentives
• Seasonal Bonuses
• Continued Education Sponsor - Employees can earn Hospitality & Tourism certificates at local Community College
• Employee Recognition and Appreciation Program
• Employee Meal Program (Your meal is FREE if you're on the clock!) and other Restaurant Discounts

ESSENTIAL FUNCTIONS

• Keep lobby areas and furniture clean and neat.
• Clean guest landings and vending rooms.
• Clean and maintain all stairwells, including ground floor tile.
• Vacuuming, carpet cleaning, sweeping, mopping, heavy cleaning.
• Check and maintain the physical condition of the hotel.
• Clean public restrooms and replenish amenities, including employee restroom.
• Obtain assignments from Front Desk and HelloShift.
• Check your equipment; make sure to restock for next shift.
• Know the security procedures for entering a guest room.
• Report damages to Front Desk.
• Answer Relay Radio and HelloShift when requested.
• Empty trash cans (indoor/outdoor).
• May be required to clean guest rooms.
• Keep Indoor/Outdoor Pool, Fitness Centers, Business Center clean and stocked.
• Keeps elevators and elevator tracks clean and free of dirt.
• Accommodate guest special requests and deliver items courteously.
• Answer guest questions regarding hotel and local area facilities and services.
• Responsible for the proper administration of key control for issued keys.
• Carry out any reasonable request by management that you are capable of performing.
• Must be available day before & day of QA Inspection.
• Turn in daily shift checklist to management.

TECHNICAL SKILLS

• Familiar with frequently used standard operating procedures.
• Ability to work independently with minimum supervision, prioritizing pertinent tasks.
• Ability to communicate effectively both written/verbally with diplomacy and respect.
• Individual must possess a good work history and stability.
• Willingness to respond to emergency situations on short notice.
• Individuals must be service and detail oriented.
• Must comply with all department, hotel, and corporate standard operating procedures.
• Responsible for knowing Hotel emergency procedures.
• Communicates in a respectful manner on HelloShift following Code of Conduct guidelines.
• Use company approved cleaning chemicals for each assigned task.

GUEST RELATIONS

• Be ready available/approachable for all guests.
• Take proactive effort when dealing with guest concerns.
• Extend professionalism and courtesy to guests at all times.

OTHER REQUIREMENTS

In addition to performance of the essential functions, this position may be required to perform a combination of supportive functions, determined by management:

• The hotel operates 7 days a week, 24 hours a day. Schedules must accommodate fluctuating business demands and associates, may be asked to work shifts other than those they prefer or normally work.
• Carry out all reasonable requests by leadership team.
• Comply with department uniform and appearance standards.
• Must be capable of how to read, write, and speak English fluently.

OBX Resort, LLC DBA Hilton Garden Inn is an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis including age, sex, color, race, creed, national origin, religion, marital status, sexual orientation, political belief, or disability.