Public Area Attendant - Guest Experience Pro

Loews Hotels & Co; Nashville (TN); Sur place; USD 28 000 - 36 000; Plein temps

Avantages offerts par ce poste

Competitive health benefits

401(k) with company match

Paid time off

Résumé du poste

Loews Nashville Hotel, part of Loews Hotels & Co, seeks a hardworking Houseperson to support housekeeping operations in a luxury property. You will clean guest areas, restrooms, and public spaces, assist room attendants, and help maintain safety and cleanliness standards.

Headquartered in New York, Loews Hotels & Co offers a rich heritage of hospitality, career growth opportunities, and team discounts. The role requires basic English and the ability to lift heavy items; flexible scheduling is

Qualifications

• Basic English language skills.
• Able to push, stand, stoop, bend, and lift items weighing up to 25 pounds repetitively during entire shift.
• Able to work a flexible schedule, including weekends and holidays.

Responsabilités

• Job Specific Follows OSHA regulations and all policies and procedures as set forth by the Housekeeping department
• Applies excellent guest relations skills when interacting with guests
• Consistently maintains a positive attitude that ensures the best guest experience
• Encourages a positive attitude among employees and treats guests and fellow employees with courtesy and respect
• Anticipates guest needs, demonstrating sensitivity and responsiveness, ensuring complete guest satisfaction and repeat business
• Familiar/knowledgeable about the hotel and able to explain the locations and operating hours of hotel facilities
• Performs all duties in a timely and professional manner
• Applies teamwork skills at all times
• Gives recognition to repeat guests
• Cleans front area of hotel, sweeps floors and sidewalks
• cleans doors, frames, signs, and windows
• cleans and dusts lobby areas
• cleans and restocks all assigned restrooms
• removes trash from all assigned areas
• uses proper chemicals when cleaning as described by the department’s procedures
• immediately reports maintenance deficiencies, damage, or loss to Housekeeping department
• polishes all metal around lobby areas
• turns lost and found items into Security in accordance with hotel standards
• cleans and sanitizes assigned public and back of the house areas
• complies with all specific HOSTAR policies and procedures
• removes Room Service trays from hallways and places in appropriate location in service corridor
• assists with general cleaning of guestrooms
• operates and maintains equipment (once trained)
• maintains the highest levels of cleanliness of surfaces
• transfers and stocks all supplies from Receiving as directed
• ensures that the Housekeeping storeroom is neat, organized, and secure
• turns mattresses
• cleans chandeliers
• properly uses and maintains equipment and supplies
• maintains excellent condition of grounds, floors, carpets, etc.
• cleans ashtrays and ash urns
• cleans ice machine areas
• cleans elevator foyers
• cleans elevator doors
• cleans elevator tracks
• washes doors
• vacuum guest hallways
• cleans windows
• cleans door jams and fire boxes
• cleans and mops stairwells
• cleans handrails
• sweeps and mops hallways
• replaces burned out light bulbs according to established procedures
• assists in preparation and deep cleaning of VIP rooms
• moves furniture in rooms as required
• cleans spots on walls
• cleans spots on carpets
• assists Room Attendants by emptying trash and soiled linen from Housekeeping carts
• takes dirty linen to laundry pick up areas
• cleans offices as scheduled
• cleans Front Desk and back office area
• cleans back of the house windows as needed
• attends all department meetings as scheduled
• assists in restocking Room Attendant caddies
• fills Room Attendant bottles with chemicals according to department guidelines
• brings dirty glasses down to Housekeeping department at the end of shift
• washes guestroom glassware in dishwasher and delivers clean glassware to linen closets
• cleans service landings
• cleans stocks, and organizes linen closets, ensuring that they are always locked
• checks all vacuums used by Room Attendants and maintains them
• completes in a timely manner all daily cleaning items for the specific public area assigned
• takes trash to the compactor at the end of the day
• performs as Restroom Attendant for special events, when required
• performs as Room Attendant, if required, on an emergency basis
• graduate Houseperson: trains Housekeeping employees regarding professional knowledge and skills according to the Executive Housekeeper’s Course Outline, Standards, and Procedures
• demonstrates ability to provide coverage in related departments as directed
• special projects and other duties as assigned
• general promotes and applies teamwork skills at all times
• notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
• is polite, friendly, and helpful to guests, management and fellow employees
• executes emergency procedures in accordance with hotel standards
• complies with required safety regulations and procedures
• attends appropriate hotel meetings and training sessions
• maintains cleanliness and excellent condition of equipment and work area
• complies with hotel standards, policies and rules
• recycles whenever possible
• remains current with hotel information and changes
• complies with hotel uniform and grooming standards

Connaissances

Basic English language skills

Lifting up to 25 pounds

Description du poste

Loews Nashville Hotel, part of Loews Hotels & Co, seeks a hardworking Houseperson to support housekeeping operations in a luxury property. You will clean guest areas, restrooms, and public spaces, assist room attendants, and help maintain safety and cleanliness standards.

Headquartered in New York, Loews Hotels & Co offers a rich heritage of hospitality, career growth opportunities, and team discounts. The role requires basic English and the ability to lift heavy items; flexible scheduling is