Public Area Attendant

Ensemble Hospitality; Santa Cruz (CA); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a leading hospitality group as a Public Area Attendant at La Bahia Hotel & Spa, where you will ensure impeccable cleanliness and uphold luxury service standards. Your role will directly enhance the guest experience in a beautiful beachfront setting, working alongside a dedicated team in a dynamic and rewarding environment.

Qualifications

• Minimum 1 year experience in luxury hotel/resort housekeeping highly preferred.
• Ability to work independently and as part of a team.
• Flexible to work different shifts, including evenings and weekends.

Responsibilities

• Maintain impeccable cleanliness in all public areas.
• Perform detail-oriented cleaning of high-touch surfaces.
• Provide discreet, anticipatory service.

Skills

Attention to detail

Customer service skills

Communication skills

Ability to multitask

Teamwork

Tools

Professional cleaning equipment

Job description

La Bahia Hotel & Spa, Santa Cruz, California, United States of America

Nestled along the Pacific Coast,La Bahia Hotel & Spacelebrates its dramatic setting where the tip of Monterey Bay touches Sana Cruz's coveted Main Beach. Steeped in the romantic beauty of Spanish-Mediterranean architecture, locals and travelers alike will savor globally influenced cuisine, cocktails and wellness rituals infused with the region's agricultural bounty and coast-cultured Spirit.

SUMMARY:

ThePublic Area Attendantis a team-player with strong attention to detail,efficiencyin a fast-paced environment, and a commitment to maintaining the highest level ofcleanliness. This role plays a critical role in upholding our properties luxury standards by creating flawless first impressions throughout lobbies, corridors, restrooms, elevators and all shared spaces that define our luxury ambiance. By deliveringimpeccable service, the Public Area Attendant will uphold La Bahia Hotel & Spa’s service standards (inspired by Forbes) while elevating our beachfront property.

This role has a start date of 7/28/2025.

DUTIES/RESPONSIBILITY:

• Maintain impeccable cleanliness in all public areas: lobbies, elevators, restrooms, corridors, and function spaces
• Perform detail-oriented cleaning of high-touch surfaces (door handles, railings, elevator panels) every 30 minutes
• Care for luxury finishes (marble floors, crystal chandeliers, fine wood surfaces) using approved methods
• Refresh floral arrangements, decorative items, and display areas to brand standards
• Maintain restrooms to spa-like standards with hourly attention
• Replenish luxury amenities (hand towels, premium soaps, lotions)
• Ensure spotless mirrors, fixtures, and marble surfaces
• Discreetly monitor and address needs during peak usage times
• Execute precise window cleaning without streaks or smudges
• Maintain specialty flooring (hardwood, marble, fine carpets) per manufacturer guidelines
• Handle high-end cleaning equipment with care and expertise
• Provide discreet, anticipatory service - spotting and addressing needs before guests notice
• Offer warm greetings while maintaining professional distance
• Respond immediately to special requests from guests or management
• Report maintenance needs through proper channels
• Maintain impeccable grooming standards, wearing the assigned uniform exactly as specified (proper fit, cleanliness, and presentation at all times
• Wear the official hotel lapel pin prominently as part of the uniform requirement, unless embroidered onto uniform
• Perform all other duties that may be assigned as needed by your manager

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

QUALIFICATIONS:

• Minimum (1) year experience in luxury hotel/resort housekeeping highly preferred.
• Endurance to stand for long periods and walk moderate distances.
• Ability to work independently and as part of a team.
• Excellent communication skills and customer service skills.
• Knowledge of surface-specific cleaning methods for luxury materials
• Familiarity with professional cleaning equipment (floor buffers, steam cleaners)
• Impeccable attention to detail (able to spot imperfections invisible to most)
• Capability to lift, push, and pull a moderate amount of weight (Up to 25lbs)
• Flexible to work in different shifts, including evenings, weekends, and holidays.
• Highly organized with the ability to multitask in a fast-paced environment.

This role offers a dynamic work environment where your contributions directly impact the guest experience. If you are dedicated to cleanliness, customer satisfaction, and enjoy working in a team-oriented atmosphere, we invite you to join our Kitchen team at La Bahia Hotel.

DISCLOSURE TO JOB APPLICANTS PURSUANT TO THE CALIFORNIA CONSUMER PRIVACY ACT (CCPA)

As part of your job application and the Company’s evaluation of your candidacy, the Company collects, receives, maintains, and uses the following types of Personal Information about you for the business purposes identified for each category:

CATEGORY

EXAMPLES

BUSINESS PURPOSE

Personal Identifiers

Name, alias, postal or mailing address, email address, telephone number, social security number, driver’s license or state identification card number, passport number

1. To comply with state and federal law and regulations requiring; employers to maintain certain records;

2. To evaluate your job application and candidacy for employment;

3. To obtain and verify background check and references; and

4. To communicate with you regarding your candidacy for employment.

Job application, resume, background check results, job interview notes, and candidate evaluation records

Same as above

Employment History

Information regarding prior job experience, positions held, names of prior supervisors, reference information, skills and when permitted by applicable law your salary history or expectations

Same as above

Education Information

Information from resumes regarding educational history; transcripts or records of degrees, vocational certifications, licenses obtained

Same as above

If you become employed by the Company, the Company will notify you of additional categories of Personal Information that it collects, receives, and maintains for business purposes.

La Bahia Hotel & Spa, Santa Cruz, California, United States of America