Public Area Attendant

Virgin Hotels; Nashville (TN); On-site; USD 10,000 - 60,000; Full time

Job summary

Virgin Hotels in Nashville seeks a cleanliness maintenance team member dedicated to providing exceptional service. You will ensure the highest standards of cleanliness in public areas, engage joyfully with guests, and collaborate with teammates to enhance guest experiences. Ideal candidates are detail-oriented and thrive in a team environment.

Qualifications

• Ability to scrub and scour different surfaces using appropriate tools.
• Willingness to work as part of a team as needed.
• Knowledge of proper cleaning chemicals and procedures.

Responsibilities

• Maintain cleanliness of public areas, stairwells, and elevators.
• Handle guest requests and deliver laundry as needed.
• Report guest or safety issues to a manager.

Skills

Attention to detail

Organizational skills

Teamwork

Job description

Who we are:

We love what we do and what we do is important! We believe that everyone should leave feeling better – this means not just our guests, but also our teammates. Everyone should go home feeling better because they learned something new, or had fun working that day. Therefore, we hire unique individuals who work together to create amazing experiences for our guests. We recognize that every member of the team contributes to the success of the whole hotel. No-one is more important than anyone else, and unless we are in it together, we can’t create that special experience for our guest.

Your mission:

Should you choose to accept it…

If you are a neat-freak who loves cleanliness, organized and ensure that everything is in its right place, then this job is for you. You will be responsible for maintaining Virgin Hotel’s highest standards of cleanliness for the public areas, stairwells and elevators. You will also be required to communicate, coordinate and work well with other teammates, managers and guests. You must have attention to details and follow proper safety procedures. Even more so, we expect you to be aware of your surroundings and notice/anticipate guest needs in order to engage the guest to let them know that you are there to take care of them with your genuine and “go the extra mile” service. Holding the elevator door and opening doors for our guests goes a long way. Your teamwork and willingness to help others will be on display as you help your fellow teammates in ensuring the cleanliness of the hotel. Most of all, we want you to have FUN since you play a huge role in creating that memorable guest experience!

The Nitty-Gritty:

What exactly you will be doing…

In helping you understand your role in working for a world class organization, the following is a list of your essential job responsibilities. Please keep in mind that this list is not all inclusive and that you may be asked to perform other job tasks by your supervisors/managers not listed below in the constant quest to provide “out of this world” customer service experience for our guests:

• Maintains the standard of cleanliness for the public areas, stairwells, and elevators.
• Handles guest requests as assigned.
• Delivers guest laundry as needed.
• Reports to designated shift in assigned attire.
• Performs designated duties within the time allotted.
• Uses only the designated cleaning chemicals and tools.
• Reports any guest or safety issues to a manager or supervisor.
• Keeps guest information confidential and secure.
• Responsible for all keys assigned and complies with the key policy established by the company.
• Complies with security policies of the hotel.
• Restocks supplies as needed.
• Completes a manager’s request within reason.

What qualities are we looking for?

If you have the skills to perform the following, then you are a great fit for this role…

• Ability to scrub and scour different surfaces using the appropriate tools.
• Willingness to work as part of a team as needed.
• Knowledge of proper cleaning chemicals and procedures.
• Ability to conserve water and chemicals according to training standards.
• Frequent bending, stooping, reaching, and wiping.
• Able to lift up to 25 pounds.
• Able to push up to 100 pounds.

Background must-have:

• Current, legal, and unrestricted ability to work in the United States.