Public Area Attendant - Overnight

Avion Hospitality Employee Services LLC; Kansas City, Cary (MO, NC); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in hospitality is seeking a Public Area Attendant to ensure the cleanliness and maintenance of hotel public spaces. This role involves deep cleaning, setting up lobby functions, and assisting guests with their requests. The ideal candidate will have a strong focus on customer service and attention to detail, ensuring that all areas meet high standards. Join this dynamic team and contribute to creating a welcoming environment for guests while enjoying a supportive workplace that values your contributions and growth. This position offers a unique opportunity to be part of a thriving hospitality team, where your efforts directly impact guest satisfaction.

Qualifications

• High school diploma or equivalent preferred.
• Valid driver's license required for the applicable state.

Responsibilities

• Clean and maintain public areas of the hotel.
• Assist guests with luggage and maintain high service standards.
• Comply with safety and hotel operational standards.

Skills

Customer Service

Time Management

Attention to Detail

Communication

Problem Solving

Education

High School Diploma or Equivalent

Job description

Description

Job Summary

The Public Area Attendant responsibilities include cleaning and maintaining the appearance of the public areas of the hotel. Responsibilities might include (as dictated by hotel vertical): deep cleaning of assigned areas, setting-up and maintaining complimentary hotel lobby functions including the coffee service and nightly concierge events, cleaning and setting-up meeting room functions, delivering service items to guest rooms upon requests from the front desk, and driving shuttle van when needed (property specific).

Education & Experience

• High School diploma or equivalent and/or experience in a hotel or a related field preferred.
• Must have a valid driver license for the applicable State and an acceptable MVR (Motor Vehicle Driving record (property specific-driving).
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high pressure situations.
• Must maintain composure and objectivity under pressure.

Requirements

Job Duties & Functions

• Approach all encounters with guests and associates in a friendly, service oriented manner.
• Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).
• Comply at all times with Avion Hospitality standards and regulations to encourage safe and efficient hotel operations.
• Clean/Buff floors daily according to hotel standards.
• Shampoo carpets in the public areas according to hotel standards.
• Shampoo furniture as needed according to hotel standards.
• Clean Public restrooms and ensure maintenance on a regular basis/ as needed throughout the shift
• Handle all requests for luggage assistance at check in/out in a friendly, efficient and courteous manner.
• Practice safe work habits to ensure safety to guests, fellow associates and self.
• Handle items for 'Lost and Found' according to Avion Hospitality standards.
• At the end of the shift, turn in all keys and assignment sheets to the Housekeeping or Front Office.
• Complete daily assignment check list and submit to supervisor at the end of the day.
• Be familiar with Avion Hospitality policies and house rules.
• Ensure that associates are, at all times, attentive, friendly, helpful and courteous to all guests, managers and all other associates.
• Put all equipment away properly after usage according to Avion Hospitality standards.
• Have knowledge of and assist in all emergency procedures during the overnight shift.
• Clean and dust floors daily according to Avion Hospitality standards.
• Maintain hotel equipment in proper working order.
• Maintain storage of hotel equipment in proper area.
• Clean guestrooms as needed.
• Complete special projects as assigned by the Housekeeping Manager.
• Attend meetings as required by management.
• Perform any other duties as requested by management.