Public Area Attendant

Shelby American, Inc.; Miami (FL); On-site; USD 28,000 - 36,000; Full time

Job summary

An established industry player is seeking a dedicated and detail-oriented individual to maintain cleanliness in public areas. This role involves ensuring that all spaces, from lobbies to restrooms, meet high standards of hygiene and organization. You will be part of a dynamic team, responding to special requests and assisting with various cleaning tasks. If you thrive in a fast-paced environment and take pride in your work, this opportunity offers a chance to contribute significantly to guest satisfaction and overall hotel operations. Join a team that values trust, responsibility, and guest focus, and make a difference every day.

Qualifications

• High School Diploma required and one year of cleaning experience preferred.
• Must be able to communicate effectively in English and perform detailed tasks.

Responsibilities

• Clean public areas according to established standards and procedures.
• Maintain cleanliness of restrooms and public areas, report issues as needed.
• Assist with deep cleaning programs and special projects.

Skills

English language proficiency

Mathematical calculations

Attention to detail

Multitasking

Basic computer skills

Teamwork

Problem-solving

Education

High School Diploma

Job description

Description

Position Summary

Directly responsible for carrying out all activities related to cleaning public areas according to Biltmore standards and procedures. This position requires consistent adherence to policies and procedures of the department as outlined in the Biltmore Standard Operating Procedures (BSOP’S).

Responsibilities

• Carry out the cleaning of public areas such as the lobby, CCA, pool, bathrooms, meeting rooms, offices and back of the house are kept clean, according to cleaning standards and procedures set by the Housekeeping Department.
• Clean public and back of the house restrooms, maintaining adequate stock of supplies.
• Sweep and mop public area floors.
• Pick up and empty trash.
• Clean public telephones.
• Dust and polish furniture in lobby, CCA, and public areas.
• Maintain the cleanliness of back of the house areas.
• Report any items in need of repair, missing items, or unsafe conditions to the Lead Supervisor, the Assistant Director or the Director of Housekeeping.
• Turn in any items found to Security.
• Respond to special requests from guests or housekeeping or hotel management.
• Maintain storage rooms.
• Assist with deep cleaning programs and special projects as directed.
• Carry out other duties as assigned by the Lead Supervisor, Assistant Director or Director of Housekeeping.

Requirements

Experience and Education Required

• High School Diploma is required.
• Minimum one year cleaning experience in a hotel preferred.

Skills Required

• Must be able to:
• Speak, read, write and understand the English language.
• Compute accurate mathematical calculations.
• Provide legible communication and directions.
• Perform job functions with attention to detail, speed and accuracy.
• Prioritize and organize.
• Follow directions thoroughly.
• Think clearly, remaining calm and resolving problems using good judgment.
• Understand guest’s service needs.
• Work cohesively with co-workers as part of a team.
• Work with minimal supervision.
• Maintain confidentiality of guest information and pertinent resort data.
• Use a computer keyboard and possess basic typing skills.
• Possess moderate to advanced computer skills.
• Work in a dynamic and constantly changing environment.
• Adept to multitasking.

Physical Demands

• Must be able to:
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
• Stand, sit, or walk for an extended period of time or for an entire work shift.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Use, carry, and operate all necessary office equipment using finger dexterity.
• Communicate with employees, managers, subordinates and guests through verbal communication, hearing ability, and visual acuity.
• Visually look at a computer for extended periods of time.
• Adapt to moderate temperatures in the hotel as thermostat is controlled by hotel environmental systems. Most work tasks are performed indoors.

Success Criteria

• Team Player
• Guest Focused
• Delivers their Best
• Composed
• Trustworthy and responsible
• Time Management
• Listening

Licenses or Certifications

• N/A

Standard Specifications

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests.

A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. This job description reflects the job content at the time of writing and will be subject to periodic change in light of changing operational and environmental requirements. Such changes will be discussed with the job holder and the job description amended accordingly. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by