Public Area Attendant

Great Wolf Lodge; Fitchburg (MA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Public Area Attendant to ensure a pristine environment at their resort. This role is vital for maintaining cleanliness in common areas, enhancing the guest experience, and contributing to a welcoming atmosphere. The ideal candidate will thrive in a flexible work environment, demonstrating strong customer service skills while working independently. With opportunities for career growth and access to training programs, this position offers a chance to be part of a diverse team that values inclusion and well-being. Join a workplace where your contributions truly matter and help create memorable experiences for guests.

Benefits

Discounted Vacations

Employee Referral Incentives

Holistic Wellness Program

Flexible Scheduling

Paid Vacation Time Off

Paid Parental Leave

Medical, Dental, and Vision Insurance

401K with Employer Match

Qualifications

• Willingness to work flexible schedule including nights and weekends.
• Proven ability to work independently with limited supervision.

Responsibilities

• Clean and maintain public areas including floors, restrooms, and elevators.
• Communicate with guests in a professional and courteous manner.
• Report maintenance issues in public areas.

Skills

Customer Service Skills

Ability to Work Independently

Flexibility in Scheduling

Job description

Pay: $16.50 per hour

At Great Wolf, the Public Area Attendant is critical to ensuring the overall atmosphere of the Lodge meets or exceeds Great Wolf and guest standards. The Attendant is responsible for cleaning and maintaining common areas of the resort.

Hiring immediately with full-time, part-time, and flexible scheduling.

Join our Pack:

• Grow your career: A great place to start or advance your career with cross-training, scholarship fund, and talent development programs at all levels.
• Great Perks: Take advantage of exclusive perks for you, your family, and friends - including discounted vacations and employee referral incentives.
• Learn While You Earn: Gain access to Great Wolf University for on-the-job training, functional, and leadership training.
• Prioritize Your Well-Being: We offer flexible scheduling, access to a holistic wellness program and technology, and support through our Employee Assistance Program and Employee Relief Fund.
• Celebrate Your Uniqueness: Join a team that cheers for diversity and inclusion through programs that make everyone feel welcome and recognized.

Benefits:

• Medical, Dental, and Vision insurance
• Health savings account
• Telehealth resources
• Life insurance
• 401K with employer match
• Paid vacation time off
• Paid parental leave

Essential Duties & Responsibilities:

• Vacuums, dusts, and cleans public areas including, but not limited to: floors, carpets, restrooms, waterpark area, elevators, windows, and doors.
• Ensure elevator areas are free of debris.
• Empties waste receptacles in common areas.
• Reads and comprehends material safety data sheets for all chemicals and uses them according to directions.
• Reports maintenance issues in public areas.
• Operates trash compactor and cardboard baler.
• Communicates with guests in a professional and courteous manner.
• Delivers items to guestrooms as requested and returns them to storage as necessary.
• Assists with guestroom cleaning as needed.

Required Qualifications & Skills:

• Willingness to work flexible schedule including nights, weekends, and/or Holidays as needed.
• Successful completion of criminal background check and drug screen.
• Proven ability to work independently with limited supervision.

Desired Qualifications & Traits:

• Prior experience with the handling of cleaning chemicals.
• Excellent customer service skills.
• Previous housekeeping or general cleaning experience.

Physical Requirements:

• Able to lift up to 30 lbs.
• Able to push/pull up to 100 lbs.
• Able to bend, stretch, and twist.
• Able to stand and walk for long periods of time.
• Able to climb multiple flights of stairs on a daily basis and walk frequently.
• Able to work with chemicals according to directions.

Application Instructions:

Click on "Apply Now" or chat with a recruiter (bottom of your screen on Great Wolf’s website). After a brief application, all qualified applicants will be immediately invited to set up an interview or attend an upcoming hiring event.

Position Close Date:

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities:

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.