Public Area Attendant

Hotel Revival Baltimore; Baltimore (MD); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a vibrant and award-winning boutique hotel in Baltimore as a Public Area Attendant! This role is essential in maintaining the hotel's cleanliness and guest satisfaction. You will ensure that all public areas, including restrooms, lobbies, and fitness centers, are impeccably clean and welcoming. With a commitment to local culture and community impact, this position offers a chance to be part of a dedicated team that values service and excellence. Enjoy competitive wages, generous paid time off, and discounts at various local venues. If you have a passion for hospitality and a knack for cleanliness, this is the perfect opportunity for you!

Benefits

Up to 3 weeks paid time off annually

50% off discount at most New Waterloo restaurants

401K matching

Paid holidays

Discounts at shops, hotels, and local partnerships

Qualifications

• Preferred previous experience in guest service or housekeeping.
• Ability to interpret safety and sanitation instructions.

Responsibilities

• Maintain cleanliness in all public areas of the hotel.
• Respond to guest requests and ensure satisfaction.
• Report deficiencies and assist in various cleaning projects.

Skills

Guest Service

Housekeeping

Sanitation Knowledge

Education

High School Diploma or GED

Job description

HOTEL REVIVAL is hiring a Public Area Attendant

Hotel Revival is a 107 key art-centric boutique hotel located in Baltimore's historic Mount Vernon neighborhood, home to 19th-century architecture, lush parks, iconic churches, galleries, restaurants, and cultural venues. It embodies Baltimore by showcasing local products, the city's history, and native cuisine. This award-winning property is internationally recognized for its commitment to the ongoing restoration of Baltimore and its success in social impact.

What you'll do:

• Adhere to all standards of operations, policies and procedures, manuals, training material, memos, and verbal instruction.
• Maintain the highest level of cleanliness for all hotel public areas including public restrooms, lobby, fitness center, pool area, and guest corridors.
• Replenish public area guest amenities on a regular basis including toilet paper, hand towels, hand soap, etc.
• Remove linen and trash from all vacated guest rooms prior to room attendant service.
• Complete any guest requests in a timely fashion.
• Maintain guest corridor and back of house cleanliness throughout the shift.
• Report and correct any deficiencies noted in guest rooms or public areas to the appropriate individuals.
• Assist in the timely completion of all projects including mattress rotation, window washing, deep cleanings, etc.
• Possess knowledge of all guest services and amenities.
• Greet all guests in close proximity and make each feel important by providing a genuine welcome.
• Ensure immediate response is given to guest comments and concerns; inform immediate supervisor and apply corrective measures when necessary.
• Maintain a high level of cleanliness, sanitation, and safety in the work area.

Who you are:

• You have a high school diploma or general education degree preferred.
• Previous guest service and/or housekeeping experience preferred.
• You can interpret standard operating procedures, safety, and sanitation instructions.

BENEFITS

We are proud to offer competitive wages and the following benefits for full-time employees:

• Up to 3 weeks paid time off annually.
• 50% off discount at most New Waterloo restaurants.
• 401K matching.
• Paid holidays.
• Discounts at our shops, hotels + local partnerships.

New Waterloo is a community-centric independent hospitality company based in Austin, Texas. We use our platform to intentionally empower and get behind the choices of our people and communities - creating environments that sustain lasting social impact. Our team of hospitality experts provides the resources, talent, passion, and collaboration necessary to foster thoughtful places and thriving businesses.

New Waterloo is an equal-opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will be accepting applications on an ongoing basis until a candidate is selected for this role.