Public Area Attendant

Sonesta Hotels; Austin (TX); On-site; USD 28,000 - 36,000; Full time

Job summary

An established industry player in hospitality is seeking dedicated individuals to join their housekeeping team. This role involves maintaining cleanliness and service in assigned public areas, ensuring guest satisfaction through attention to detail and responsiveness to requests. The ideal candidate will possess strong communication skills and a commitment to teamwork, contributing to a positive environment for both guests and staff. With a variety of benefits including health insurance, retirement plans, and employee discounts, this opportunity offers a supportive workplace where your contributions are valued and recognized. If you are passionate about providing excellent service and enjoy a dynamic work environment, this position is perfect for you.

Benefits

Medical, Dental and Vision Insurance

Health Savings Account with Company Match

401(k) Retirement Plan with Company Match

Paid Vacation and Sick Days

Sonesta Hotel Discounts

Educational Assistance

Paid Parental Leave

Company Paid Life Insurance

Company Paid Short Term and Long Term Disability Insurance

Various Employee Perks and Discounts

Qualifications

• Basic reading, writing, and math skills required.
• Some housekeeping experience preferred.

Responsibilities

• Clean and service assigned areas to established standards.
• Respond to guest complaints and ensure satisfaction.
• Monitor supplies and minimize waste.

Skills

Housekeeping Experience

Communication Skills

Basic Reading and Writing

Math Skills

Education

High School Diploma or Equivalent

Job description

Job Description Summary

Clean and service the assigned public areas according to established quality standards and procedures.

Job Description

1. Clean and service assigned areas to established standards and procedures, which may include public restrooms, lobby area, public phone areas, vending areas, etc., and may include cleaning employee break areas and restrooms.
2. Strip and wax floors as needed, clean and polish all furniture, railings, table tops, mirrors in assigned areas.
3. Report to supervisor needed repairs or unsafe conditions.
4. Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
5. Monitor and control supplies and amenities, and minimize waste within all areas of housekeeping.
6. Promote teamwork and quality service through daily communication and coordination with other departments.
7. Report, turn in, and/or log all lost and found items according to established procedures.
8. May regularly assist with deep cleaning projects.
9. May assist with other duties as assigned.

Minimum Requirements

Basic reading, writing, and math skills. Some housekeeping experience and ability to speak English preferred.

This job requires the ability to perform the following:

1. Frequently standing up or moving within and about the facility.
2. Carrying or lifting items weighing up to 50lbs and pushing and/or pulling approximately 200lbs.
3. Frequently handling objects and equipment to maintain the facility.
4. Frequently bending, stooping and kneeling.
5. Communication skills are utilized a significant amount of time when interacting with guests and employees.
6. Basic reading, writing and math abilities are utilized often when reading assignments, completing checklists, replacing linens and amenities.
7. May be required to work nights, weekends, and/or holidays.

Additional Job Information/Anticipated

Pay Range

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.