Ticket Sales Representative, Bowman Gray Stadium

National Association for Stock Car Auto Racing (NASCAR); Winston-Salem (NC); On-site; USD 25,000 - 35,000; Full time

Job summary

The National Association for Stock Car Auto Racing (NASCAR) in Winston-Salem is hiring Ticket Sales Representatives. This role involves selling event tickets and providing excellent customer service during race days.

Ideal candidates should possess strong interpersonal and communication skills, a high school diploma or GED, and experience in event staffing or ticket sales. The position requires flexibility with hours and the ability to work outdoors.

Qualifications

• 1-2 years of event staffing or ticket sales experience preferred.
• Strong interpersonal skills with the ability to engage with diverse audiences.
• Proficiency in computer software for ticketing systems and sales tracking.

Responsibilities

• Provide exceptional customer service by addressing inquiries and resolving issues.
• Educate customers about event details such as race schedules and seating arrangements.
• Maintain accurate records of ticket sales transactions.

Skills

Interpersonal skills

Communication skills

Basic math skills

Detail-oriented

Education

High school diploma or GED

Tools

Ticketing software

Job description

At NASCAR, you will find a community of passionate individuals who care about our sport and are united in seeing it grow. Bowman Gray Stadium is hiring for Ticket Sales Representatives. This position will be responsible for selling event tickets to companies and individuals via walk-in customers on race day.

Responsibilities

• Provide exceptional customer service by addressing inquiries, resolving issues, and assisting customers with ticket purchases.
• Educate customers about event details, including race schedules, seating arrangements, parking information, and venue amenities.
• Handle customer complaints or concerns professionally and escalating complex issues to management as needed.
• Conduct in‑person sales at the ticket booth.
• Maintain accurate records of ticket sales transactions, including sales volumes, revenue generated, and payment methods.
• Coordinate with event organizers, marketing teams, and other stakeholders to ensure seamless ticketing operations before, during, and after racing events.
• Assist with event setup, including preparation of ticket booths, signage, and promotional materials.
• Organize and distribute will‑call tickets and describe venue layouts and seating locations.
• Call customers to advise of event changes and/or cancellations when required.
• Respond to customer inquiries with accurate, up‑to‑date information.
• Maintain a current working knowledge of all events, services, and procedures by reviewing event information sheets and posted or verbal communication.
• Deal professionally, courteously, and tactfully with the public and coworkers.
• Perform other duties as assigned.

Qualifications

• High school diploma or general education degree (GED), or one to three months related experience and/or training, or an equivalent combination of education and experience.
• 1‑2 years of event staffing or ticket sales experience preferred.
• Minimum age 18 years.
• Strong interpersonal skills with the ability to engage with diverse audiences in a dynamic environment.
• Excellent communication and persuasion skills; friendly and approachable demeanor.
• Basic math skills and proficiency in handling cash transactions accurately.
• Proficiency in computer software for ticketing systems, sales tracking, and data entry.
• Detail‑oriented with the ability to multitask and prioritize tasks in a fast‑paced environment.
• Professional demeanor and appearance, with a positive attitude and enthusiasm for providing exceptional service.
• Ability to work outdoors in changing weather conditions.
• Flexibility to work irregular hours, including evenings, weekends, and holidays, in alignment with the race schedule and event calendar.
• Dependable and punctual, with a commitment to fulfilling assigned shifts and responsibilities according to the race schedule and event calendar.
• Reliable transportation to and from the track location.
• Pass background screening.

NASCAR is an Equal Opportunity Employer and is committed to conducting recruitment and hiring activities in a fair, ethical, and legally compliant manner. In support of this commitment, all employment decisions are based on job‑related qualifications, skills, experience, and performance, and are made without discrimination based on any legally protected characteristic, including but not limited to race, ethnicity, gender, religion, sexual orientation or gender identity, national origin, age, military or veteran status, disability, or any other status protected by applicable federal, state, or local law, including socioeconomic, marital, parental, or caregiving status.