PT Track Side Customer Service Representative (Racing Electronics)

NASCAR; Clayton (NC); On-site; USD 38,000 - 50,000; Full time

Job summary

NASCAR in the United States is seeking a Track Side Customer Service Representative to deliver the ultimate guest services experience at venues nationwide. You will handle sales and technical support for on-site trackside customers and collaborate with an on-site team.

The role requires strong customer service, ability to work weekends and evenings, and willingness to travel with NASCAR events. An associate degree and related experience are expected.

Qualifications

• Associate degree or equivalent and 6 months to 1 year related experience or training.
• Ability to read and communicate effectively with customers and team members.
• Strong customer service and sales orientation.

Responsibilities

• Assist on-location vending setup, operation and closure.
• Promote merchandise and make product recommendations.
• Provide technical support for track sales and rental radios/equipment.
• Address customer questions and resolve concerns to ensure satisfaction.
• Troubleshoot equipment issues to restore service quickly.
• Travel to NASCAR events; on-site work with accommodations provided.

Skills

Customer service

Independent work

Weekend/evening shifts

Sales aptitude

Education

Associate degree or equivalent

Job description

At NASCAR, you will work alongside passionate people creating experiences fans feel and helping shape the future of sports and entertainment.

The Track Side Customer Service Representative is responsible for executing the delivery of the ultimate guest services experience to our customers at venues across the United States. This position is responsible for sales and technical support to our track side customers and collaborates with an on-site team doing the same.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assist with Racing Electronics on-location vending set up, opening, operation and closing.

• Ensure proper procedures and policies are followed before, during and after event.

• Sales: includes interacting with customers, making recommendations for product sales, and promoting merchandise based on customer needs.

• Provide technical support for track sales and rental radio/equipment.

• Engage with fans/customers; answer questions and address any customer concerns regarding products, radio programming, etc.

• Trouble shoot equipment issues; diagnose and correct issues with the ultimate goal of customer satisfaction.

• Provide the highest level of customer service to all customers, including sales, equipment distribution, and returns.

• Travel: Work is performed on location at NASCAR events. Company provides all travel accommodations.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Associate’s degree (A. A.) or equivalent from two-year college or technical school and six months to one year related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively with customers and employees of organization.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, and percentages.

OTHER SKILLS AND ABILITIES

• Able to work independently with little direct supervision

• Strong customer services skills

• Able to work weekends, evenings, and extended shifts based on event schedule (including delays)

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle or feel; reach with hands and arms; and talk or hear. The employee frequently is required to climb or balance and stoop, kneel crawl or crouch. The employee is regularly required to lift and/or move up to 25 pounds and frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, depth vision and ability to adjust focus.

Our people are the key to our success. That is why we offer competitive compensation, a comprehensive benefits package focused on wellness, and opportunities to grow and develop both personally and professionally.

NASCAR is an Equal Opportunity Employer and is committed to conducting recruitment and hiring activities in a fair, ethical, and legally compliant manner. In support of this commitment, all employment decisions are based on job-related qualifications, skills, experience, and performance, and are made without discrimination based on any legally protected characteristic, including but not limited to race, ethnicity, gender, religion, sexual orientation or gender identity, national origin, age, military or veteran status, disability, or any other status protected by applicable federal, state, or local law, including socioeconomic, marital, parental, or caregiving status.

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