PT Student Support Assistant

Ball State University; Muncie (IN); On-site; USD 21,000 - 22,000; Part time

Job summary

Ball State University seeks a PT Student Support Assistant to welcome students, families, and visitors at Cardinal Central and provide information about campus services and events. You will assist with signing guests in, maintain confidentiality, and support administrative functions.

The role requires strong communication, organizational skills, and experience in customer service within an educational setting. On-campus presence is required and the schedule supports a part-time workload.

Qualifications

• Associate degree or 2+ years related experience accepted in lieu of degree.
• Over 1 year in receptionist or customer service role in an educational or service environment.
• Excellent communication and organizational skills.
• Ability to work in a fast-paced, changing environment.

Responsibilities

• Greet students, families, and visitors at Cardinal Central.
• Sign guests into the queuing system and document directions.
• Provide information about university services, programs, and events.
• Ensure FERPA compliance and protect student privacy.

Skills

Communication

Organizational skills

Customer service

Professional letter/written

Adaptability

Education

Associate degree or 2+ years related experience

Tools

Slate Go

Banner

Teams

Word

Excel

Outlook

Job description

Position Title:PT Student Support AssistantSalary Grade:Staff 9Compensation:$15.00 - 16.26Department:Cardinal Central_AStart Date:10/26/2026About this opportunity:Ball State welcomes candidates who are searching for a part-time, on-campus role. In this role, you’ll greet students, families, and visitors, provide helpful information about the student journey, campus, events, and financial aid resources, and help create a positive first impression of Cardinal Central and the university.Candidates for searches must have current authorization to be employed in the U.S. without employer sponsorship.What you'll do and what you'll bring:Position Function: The position functions as the first point of contact for students, faculty, staff, and visitors at Cardinal Central. Assists with signing guests into our queuing system and provides general information about the university, on-campus programs, and events. This role is essential in providing excellent customer service, managing the Welcome Desk operation, ensuring the reception area’s smooth operation, and supporting Cardinal Central’s administrative and student services functions.Duties & Responsibilities:1. Professionally greet and welcome students, staff, and visitors as they arrive at Cardinal Central. Assist with signing guests into our queuing system and ensure that all visitors are documented and directed. Possess a friendly, welcoming, and helpful demeanor.2. Provide information about Cardinal Central and the University’s services, programs, and events. Answer in-person inquiries and/or emails, providing accurate information and/or directing them to the appropriate department. Represent Cardinal Central at University events.3. Ensure all interactions and handling of student records comply with FERPA regulations. Maintain confidentiality and protect the privacy of student information at all times.4. Collect scholarship checks and student documents, provide receipts, and note them in Slate: Go. Ensure all documents and checks are ready for pick-up.5. Work collaboratively with other team members to ensure smooth operations and provide excellent service. Participate in team meetings and contribute to a positive work environment.6. Utilize and maintain proficiency in various computer programs and software, including but not limited to Outlook, Word, Windows, Banner, Slate: Go, and Teams7. Assist the Admin Coordinator and senior leadership team members in administrative functions: scheduling meetings, ordering supplies, reserving rooms, submitting Help Desk tickets, event planning, etc.8. Maintain a tidy and organized reception area. Keep the Welcome Desk manual updated.8. Maintain regular and predictable attendance.9. Perform other related duties as assigned.Minimum Qualifications:An associate's degree or an additional two years of related experience will be accepted in lieu of an associate's degree.Over one year in a receptionist or customer service role in an educational or service-oriented environment. Experience with modern technologies and systems.Excellent communication and organizational skills. Needs to work well in a fast-paced, ever-changing environment.Preferred Qualifications:Proficient with Microsoft Word, Excel, and Outlook; student information systems (Slate: Go and Banner); and waitlist queuing systems (Slate; Go Queueing).How to apply:If you have questions about the position, please reach out to Sarah Stahl at:Phone: [phone]Email: [e-mail] Documents Upload Instructions: Please follow upload instructions to attach any supporting documents listed below.Important: Do not use the Autofill feature when uploading your resume.Required Document:1. ResumeOptional Document (Recommended for Best Consideration):2. Cover Letter detailing your qualifications for the position.