PT Self Checkout Ambassador - 02650

Food Lion; China Grove (NC); On-site; USD 17,000 - 22,000; Full time

Job summary

Food Lion in China Grove, NC is seeking a SCO Ambassador to guide customers through self-checkout lanes, assist with carts, and keep the SCO area clean and stocked. You will move fluidly through the SCO area, engage customers, and use the hand scanner to help ensure a fast and easy checkout experience.

This role emphasizes proactive customer service, clear communication, and maintaining smooth operations at the point of sale.

Responsibilities

• Move through SCO locations and guide customers to SCO lanes
• Engage with customers approaching and utilize the Mobile Attendant
• Assist customers with carts in the SCO area
• Explain and demonstrate the hand scanner use for a Fast and Easy checkout
• Monitor SCO as customers ring up groceries and ensure items are scanned correctly
• Ensure customers scan items properly and bag them as needed
• Maintain a clean and stocked SCO area with supplies and carts
• Place the Paid/Purchased sticker on items when scanning is completed (BOB)

Job description

Category/Area of Expertise: Retail Operations

Job Requisition: 553896

Address: USA-NC-China Grove-1460 S Main St

Store Code: Store 02650 Front End (7235928)

The SCO Ambassador should move through the SCOs as follows:

• SCO Located
• No Customers Present
• Customers Present
• Between Registers
• Stand between the grocery aisle and SCO location to guide customers to the SCO lanes
• Engage with all customers as they approach and utilize SCO. Use the Mobile Attendant while moving fluidly through the SCO area watching for customer cues to assist.
• Horizontal Corral
• Be available outside the corral to engage customers to use the SCO
• Be actively engaged with customers and move fluidly within the horizontal corral area watching for customer cues to assist.
• Assist customers with cart needs, if a customer seems to be in need of a cart in the SCO area, retrieve one for the customer
• Assist customers on how to use SCO properly including use of the hand scanner for a Fast and Easy checkout experience
• React quick and assist customer needs to create a Fast and Easy checkout experience Show customers how to use the hand scanner for a Fast and Easy checkout experience
• Monitor SCO as customers ring up groceries
• Watch for BOB and proper scanning by the customers
• Ensure the customer properly scans items and places them in the bag or appropriately places in the bagging area if no bag is needed
• (Select Stores Only) After customers scan BOB items, place the Paid/Purchased sticker on one of the items on the bottom of the basket where it will be easily visible
• When assisting a customer (approving a void, completing an age verification, etc.)
• Always engage with the customer and make the customer aware, even when using the Mobile Attendant
• Every approval should come with a conversation
• Maintain a clean and stocked SCO area (bag supplies, receipt paper, trash, hand baskets, carts, etc.)