PT Sales Supervisor - Charlotte Premium Outlet

Marc Jacobs; Charlotte (NC); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Benefits package including holidays/v休

Discounts on Marc Jacobs products

PerkSpot discounts

Job summary

Marc Jacobs International is seeking a Sales Supervisor for the Charlotte Premium Outlet in Charlotte, NC. You will support management, drive sales, coach the team, and ensure an exceptional customer experience in a fast-paced fashion environment.

Collaborate with store leadership to uphold brand standards, implement policies, and develop a guest-first culture while meeting store KPIs and promoting Marc Jacobs’ product storytelling and seasonal trends.

Qualifications

• 3+ years' experience in retail or industry-adjacent role with focus on customer service.
• Prior leadership experience strongly preferred.
• Experience in generating sales, building, and developing client relationships.
• Demonstrated verbal and written communication skills.
• Delivers Excellence - passion and empathy for clients, anticipates and exceeds expectations.
• Cultivate an Entrepreneurial Spirit - embraces change while aligning with Marc Jacobs DNA.
• Creative & Innovative - promotes curiosity and collaboration, open to new ideas.
• Excellent organizational, follow-up, and time management skills.
• Passion for the Marc Jacobs brand and product offering.

Responsibilities

• Consistently achieve or exceed individual & store sales and other KPIs.
• Lead the sales floor to deliver an excellent customer experience with a customer-first mindset.
• Ensure the store is guest ready and welcoming for clients.
• Build sales by establishing yourself as an expert in styling, trends, and product knowledge.
• Illustrate client journey stages and behaviors to drive repeat business.
• Demonstrate deep knowledge of Marc Jacobs Universe, branding, and pillars.
• Initiate regular client contact and provide prompt follow-up on sales and inquiries.
• Foster collaboration and open communication with colleagues and management.
• Maintain a learning attitude and seek feedback from management.
• Open and close the store according to Marc Jacobs procedures.
• Keep the sales floor and stockroom organized and well-maintained.
• Adhere to all company policies and procedures.

Skills

Retail sales

Customer service

Leadership

Communication skills

Coaching and development

POS operation

Time management

Microsoft Office

Flexibility

Tools

POS software

Microsoft Office

Job description

Overview:

Marc Jacobs International, powered by the creative genius of Marc Jacobs, seeks a Sales Supervisor to join its Charlotte Premium Outlet location in Charlotte, North Carolina. The Sales Supervisor will support Management with all aspects of the store including day-to-day operations such as driving sales, providing exceptional customer experience, and coaching and developing the team. In partnership with Management, the Sales Supervisor supports with implementing and enforcing company policies & procedures, corporate directives and initiatives, and ensures store standards are maintained.

RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

• Consistently achieve or exceed individual & store sales and other commercial KPIs


• Lead the sales floor to deliver an excellent customer experience through a customer first mindset to build loyal customer relationships


• Ensure the store is always guest ready - a place where clients feel comfortable, welcomed and free to be themselves


• Build the sale to achieve KPIs by establishing yourself as an expert and go-to source for styling expertise, seasonal trends and product knowledge


• Illustrate the different stages within the client journey and the core behaviors needed to provide a unique and elevated experience – all with the goal of driving repeat business


• Demonstrate deep knowledge of Marc Jacobs Universe inclusive of product, Brand DNA and pillars


• Initiate regular client contact and provide prompt follow-up on all sales, events, or client inquiries


• Foster a culture of collaboration and open communication with colleagues and management


• Maintain a curious and learning attitude by continuously seeking and receiving feedback from colleagues and management


• Open and close the store according to Marc Jacobs procedure


• Ensure both the sales floor and stockroom are well-organized


• Adhere to all company policies and procedures

QUALIFICATIONS:

• 3+ years' experience in retail, sales, or industry-adjacent role with a focus on customer service


• Prior leadership experience strongly preferred


• Experience in generating sales, building, and developing client relationships


• Demonstrated verbal and written communication skills


• Delivers Excellence - demonstrates passion and empathy for clients, anticipates and exceeds client expectations


• Cultivate an Entrepreneurial Spirit - embraces change and new opportunities while remaining true to the DNA of Marc Jacobs


• Creative & Innovative - promotes curiosity, diversity and collaboration – is open to disruptive ideas


• Excellent organizational, follow-up, and time management skills


• Passion for the Marc Jacobs brand and product offering


• Computer skills including operating a POS and navigating Microsoft Office suite


• Must have flexibility to work a retail schedule including evenings, weekends and holidays

SALARY & BENEFITS/WHAT WE OFFER:

The rate of pay offered will be dependent upon candidate's relevant skills and experience. If applicable, we offer our employees a comprehensive benefits package including paid holidays, vacation time, sick and personal time, medical, dental and vision insurance, and 401k matching. We also offer discounts on travel, entertainment, and more through our partnership with PerkSpot. MJ employees also receive discounts on MJ products throughout the year, as well as access to discounts on other LVMH brands.

ABOUT MARC JACOBS

For nearly 40 years, Marc Jacobs has been a driving force in fashion with his philosophy: pioneering designs, an irreverent spirit, the everyday and the extraordinary. Today, the brand continues to make its Marc as rebellious, unpredictable, and original.

Our work is founded on our core brand pillars: unexpected, utilitarian, urban, unisex, and unique. NYC in design and spirit, our teams thrive off relentless authenticity, an openness to standing out, and inclusivity for all.

EEO STATEMENT

Marc Jacobs International was founded on Marc's vision of celebrating uniqueness and being Perfect as You Are. We are committed to building an equitable and inclusive culture that values diversity of thought, background, and experience – all essential to our spirit of innovation and creativity. In line with this commitment, we believe that the best candidate may be one who comes from a less traditional background or may meet the qualifications in different ways. We encourage you to apply even if you don't meet all of the listed qualifications.

Marc Jacobs International is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, sex, sexual orientation, gender identity or expression, age, veteran status, national origin, religion, disability, or any other characteristic protected by federal, state or local law.