PT Sales Associate: OUTERKNOWN

Flippa.com; Washington (District of Columbia); On-site; USD 60,000 - 80,000; Part time

Job summary

An exciting opportunity awaits at a premium lifestyle brand focused on sustainability and ethical practices. We are seeking passionate Part-Time Sales Associates to deliver exceptional in-store experiences and foster meaningful connections with customers. In this dynamic role, you'll support sales initiatives, maintain high operational standards, and contribute to the store's overall success. Join a forward-thinking team that values diversity and promotes an inclusive community while working in a fast-paced environment. If you thrive on customer satisfaction and have a flair for retail, this role is perfect for you!

Benefits

Bonus Eligible

Employee Assistance Programs

401K

Accrued PTO

Employee Discount

Qualifications

• Must be at least 18 years old.
• Experience in retail or luxury retail preferred.
• Flexible availability required.

Responsibilities

• Support sales initiatives and enhance customer engagement.
• Maintain visual and operational standards in the store.
• Possibly handle opening and closing responsibilities.

Skills

Customer Service

Sales Skills

Relationship Building

Adaptability

Communication

Tools

Shopify

Endear

Slack

Google Workspace

Job description

About the Brand:

Outerknown is a premium lifestyle brand focused on creating sustainable and durable apparel, co-founded by Kelly Slater and John Moore. They emphasize transparency and ethical practices throughout their supply chain, striving to minimize environmental impact and offer fair compensation to workers. Outerknown aims to make long-lasting wardrobe staples while promoting responsible action and change within the fashion industry.

About the Role:

We are committed to finding exceptional talent to represent our boutique in GEORGETOWN, DC. We are seeking dynamic Part-Time Sales Associates who are passionate about delivering outstanding in-store experiences, driving customer satisfaction, and fostering meaningful brand connections.

The ideal candidate excels at creating positive, lasting customer interactions while building brand loyalty. They thrive in a fast-paced, evolving environment, adeptly balancing multiple priorities and consistently putting the customer first. Key responsibilities include supporting sales initiatives, enhancing team and customer engagement, maintaining visual and operational standards, and contributing to the overall success of the store. This role may include opening and closing responsibilities and the potential for keyholder duties.

As part of the Leap platform, this individual will support other brands in our portfolio through new store openings, activations, and coverage needs. Familiarity with retail technologies such as Shopify, Endear, Slack, and Google Workspace is a strong advantage.

Position Qualifications:

• Minimum Age: Must be at least 18 years old to align with company standards.
• Experience: Background in retail, luxury retail, or high-touch client-facing roles, demonstrating expertise in premium customer service, brand representation, and relationship building with discerning clients.
• Availability: Flexible and adaptable to meet business needs, including days, nights, weekends, and holidays.
• Physical Requirements: Maintain an active presence on the sales floor, standing, walking, using ladders, and lifting up to 50 pounds to deliver an elevated customer experience.

Hourly Pay Range:

$17 to $19, based on experience, skills, and qualifications.

Interpersonal Skills:

• Customer-Centric & Hospitality-Driven: Creates genuine connections, anticipates needs, and possesses excellent selling skills.
• Adaptable & Entrepreneurial: Thrives in a dynamic environment, maintains a growth mindset, and solves challenges creatively.
• Collaborative Team Player: Builds relationships, seeks and offers feedback, and works well with others.
• Strong Communicator: Shares information effectively, listens actively, and fosters positive relationships.
• Professional & Reliable: Punctual, dependable, handles inquiries with empathy and professionalism.
• Brand Champion & Product Expert: Demonstrates deep product knowledge to enhance customer experience.
• Detail-Oriented & Efficient: Produces high-quality work with efficiency and effectiveness.

Key Performance Indicators (KPIs):

• Sales Performance: Focuses on conversion rates, Units Per Transaction (UPT), Average Unit Retail (AUR), and repeat clients.
• Customer Retention: Delivers personalized experiences, networks effectively, and maintains high Net Promoter Scores (NPS).
• Task Management: Completes tasks accurately and on time, demonstrating reliability.

About Leap:

The Leap platform powers insight-driven retail stores for modern brands, managing over 100 stores nationwide in partnership with brands like Billy Reid, Frankies Bikinis, and others. To learn more, click here.

Leap Perks:

• Bonus Eligible
• AllOne Health - Employee Assistance Programs
• 401K
• Accrued PTO: Part-Time hourly employees accrue PTO based on local laws
• Employee discount and wardrobe allotment for participating Leap brands

We value diversity and are committed to creating an inclusive community. Your age, skin color, beliefs, sexual orientation, nationality, disability, parental status, veteran status, gender identity are all valued and respected.