PT Sales Associate: OUTERKNOWN

Leap, Inc.; Washington (District of Columbia); On-site; USD 60,000 - 80,000; Part time

Job summary

Ein innovatives Unternehmen sucht leidenschaftliche Teilzeit-Verkäufer, die außergewöhnliche Einkaufserlebnisse bieten und Kundenbindung fördern. In dieser dynamischen Rolle haben Sie die Möglichkeit, in einem schnelllebigen Umfeld zu arbeiten und Ihre Fähigkeiten im Kundenservice und in der Markenrepräsentation zu demonstrieren. Sie werden Teil eines engagierten Teams, das sich für Exzellenz einsetzt und die Marke in einem der besten Einzelhandelsstandorte in Georgetown, DC, repräsentiert. Wenn Sie bereit sind, Ihre Karriere im Einzelhandel voranzutreiben und einen echten Unterschied zu machen, ist dies die perfekte Gelegenheit für Sie.

Benefits

Bonusberechtigt

Mitarbeiterunterstützungsprogramme

401K

Anspruch auf bezahlten Urlaub

Mitarbeiterrabatt und Bekleidungszuschuss

Qualifications

• Mindestens 18 Jahre alt und Erfahrung im Einzelhandel oder kundenorientierten Rollen.
• Flexibel und anpassungsfähig, um Geschäftsbedürfnisse zu erfüllen.

Responsibilities

• Unterstützung von Verkaufsinitiativen und Verbesserung der Kundenbindung.
• Aufrechterhaltung visueller und betrieblicher Standards im Geschäft.

Skills

Kundenorientierung

Verkaufskompetenz

Teamarbeit

Kommunikationsfähigkeiten

Detailorientierung

Education

Erfahrung im Einzelhandel

Tools

Shopify

Endear

Slack

Google Workspace

Job description

About the Brand:

Outerknown is a premium lifestyle brand focused on creating sustainable and durable apparel, co-founded by Kelly Slater and John Moore. They emphasize transparency and ethical practices throughout their supply chain, striving to minimize environmental impact and offer fair compensation to workers. Outerknown aims to make long-lasting wardrobe staples while promoting responsible action and change within the fashion industry.

About the Role:

We are committed to finding exceptional talent to represent our boutique in GEORGETOWN, DC. We are seeking dynamic Part-Time Sales Associates who are passionate about delivering outstanding in-store experiences, driving customer satisfaction, and fostering meaningful brand connections.

The ideal candidate excels at creating positive, lasting customer interactions while building brand loyalty. They thrive in a fast-paced, evolving environment, adeptly balancing multiple priorities and consistently putting the customer first. Key responsibilities include supporting sales initiatives, enhancing team and customer engagement, maintaining visual and operational standards, and contributing to the overall success of the store. This role may include opening and closing responsibilities and the potential for keyholder duties.

As part of the Leap platform, this individual will have the unique opportunity to support other brands in our portfolio through new store openings, activations, and coverage needs. Familiarity with emerging retail technologies such as Shopify, Endear, Slack, and Google Workspace is a strong advantage.

Position Qualifications:

• Minimum Age: Must be at least 18 years old to align with company standards.
• Experience: A background in retail, luxury retail, or high-touch client-facing roles, demonstrating expertise in premium customer service, brand representation, and building relationships with discerning clients.
• Availability: Flexible and adaptable to meet business needs, including days, nights, weekends, and holidays, showcasing a commitment to operational excellence.
• Physical Requirements: Maintain an active presence on the sales floor, with energy and focus while standing, walking, using ladders, and lifting up to 50 pounds to meet business demands and deliver an elevated customer experience.

Hourly Pay Range: $17 to $19. Compensation will be determined based on the candidate's experience, skills, competencies, and qualifications.

Interpersonal Skills:

• Customer-Centric & Hospitality-Driven: Seeks to create genuine and authentic connections, anticipates needs, and possesses exceptional selling skills.
• Adaptable & Entrepreneurial: Thrives in a dynamic, matrixed environment by staying nimble, maintaining a growth mindset, identifying root causes, and creatively solving challenges.
• Collaborative Team Player: Actively seeks and offers feedback, excels at building relationships, and thrives when working closely with teams.
• Strong Communicator: Effectively shares information, listens actively, and builds positive relationships with team members and clients to support a collaborative environment.
• Professional & Reliable: Consistently punctual and dependable, adept at handling client inquiries, complaints, and requests with empathy and professionalism.
• Brand Champion & Product Expert: Demonstrates deep product knowledge and delivers accurate, valuable insights to enhance the client experience.
• Detail-Oriented & Efficient: Consistently produces high-quality, polished work with exceptional efficiency and effectiveness.

Key Performance Indicators (KPIs):

• Sales Performance: Drive results by focusing on conversion rates, Units Per Transaction (UPT), Average Unit Retail (AUR), and return clients.
• Excel in customer retention by delivering personalized experiences, leveraging effective networking, and maintaining exceptional Net Promoter Scores (NPS), fostering lasting relationships and loyalty.
• Task Management: Demonstrate efficiency and reliability in completing tasks accurately and on time.

About Leap:

We power insight-driven retail stores for modern brands, delivering superior performance with minimized risk. We manage 100+ stores across the country, partnering with brands such as Billy Reid, Frankies Bikinis, Grown Brilliance, Malbon Golf, MZ Wallace, Paper Planes, Ring Concierge, SET, and others. To hear more from our CEO, click here.

Leap Perks:

• Bonus Eligible
• AllOne Health - Employee Assistance Programs
• 401K
• Accrued PTO: Part-Time hourly employees can accrue based on local laws
• Employee discount + wardrobe allotment for participating Leap brands

We value diversity and are committed to creating an inclusive environment where everyone can thrive. Your age, skin color, beliefs, sexual orientation, nationality, disability, parental status, veteran status, gender identity are all valued and respected.