PT Sales Associate: MZ Wallace

Leap, Inc.; Chicago (IL); On-site; USD 10,000 - 60,000; Part time

Job summary

Ein innovatives Unternehmen sucht leidenschaftliche Teilzeit-Verkaufskräfte für seine Boutique in Chicago. In dieser Rolle sind Sie verantwortlich für die Schaffung herausragender Kundenerlebnisse und die Förderung von Markenloyalität. Sie werden in einem dynamischen Umfeld arbeiten, das Flexibilität erfordert, während Sie mehrere Prioritäten erfolgreich managen. Diese Position bietet die Möglichkeit, Ihre Fähigkeiten in einem unterstützenden Team zu entwickeln und gleichzeitig zur Gesamtleistung des Geschäfts beizutragen. Wenn Sie eine Leidenschaft für den Einzelhandel haben und Kundenbeziehungen aufbauen möchten, ist dies die perfekte Gelegenheit für Sie.

Benefits

Bonusberechtigt

Medizinische, zahnärztliche und augenärztliche Leistungen

Mitarbeiterhilfe-Programme

401K

Anspruch auf PTO

Mitarbeiterrabatt und Bekleidungszuschuss

Qualifications

• Mindestens 18 Jahre alt mit Erfahrung im Einzelhandel oder Kundenservice.
• Flexibel in der Verfügbarkeit, um geschäftlichen Anforderungen gerecht zu werden.

Responsibilities

• Unterstützung der Verkaufsinitiativen und Verbesserung der Kundenbindung.
• Aufrechterhaltung der visuellen und operativen Standards im Geschäft.

Skills

Kundenservice

Verkaufskompetenz

Teamarbeit

Anpassungsfähigkeit

Kommunikationsfähigkeit

Education

Erfahrung im Einzelhandel

Hochschulabschluss

Tools

Shopify

Endear

Slack

Google Workspace

Job description

About the Brand:

Monica Zwirner and Lucy Wallace Eustice founded MZ Wallace in Soho, New York, with a simple goal — design that does more, so you can do more.

"We started MZ Wallace after searching for, and not finding, something that seemed so obvious and necessary — a bag that would allow for every aspect of our busy lives, that we could use all day, every day, all year round." - Lucy Wallace Eustice, cofounder and codesigner.

"There were a lot of bags in the marketplace, but there wasn't one that worked for people like us, people who traveled and worked and had small children. We needed bags that could go from day to night, from the office to evening plans or errands. That need was our inspiration and still is today." - Monica Zwirner, cofounder and codesigner.

About the Role:

We are committed to finding exceptional talent to represent our MZ Wallace boutique in Chicago. We are seeking dynamic Part-Time Sales Associates who are passionate about delivering outstanding in-store experiences, driving customer satisfaction, and fostering meaningful brand connections.

The ideal candidate excels at creating positive, lasting customer interactions while building brand loyalty. They thrive in a fast-paced, evolving environment, adeptly balancing multiple priorities and consistently putting the customer first. Key responsibilities include supporting sales initiatives, enhancing team and customer engagement, maintaining visual and operational standards, and contributing to the overall success of the store. This role may include opening and closing responsibilities and the potential for keyholder duties.

As part of the Leap platform, this individual will have the unique opportunity to support other brands in our portfolio through new store openings, activations, and coverage needs. Familiarity with emerging retail technologies such as Shopify, Endear, Slack, and Google Workspace is a strong advantage.

Position Qualifications:

• Minimum Age: Must be at least 18 years old to align with company standards.
• Experience: A background in retail, luxury retail, or high-touch client-facing roles, demonstrating expertise in premium customer service, brand representation, and building relationships with discerning clients.
• Availability: Flexible and adaptable to meet business needs, including days, nights, weekends, and holidays, showcasing a commitment to operational excellence.
• Physical Requirements: Maintain an active presence on the sales floor, with energy and focus while standing, walking, using ladders, and lifting up to 50 pounds to meet business demands and deliver an elevated customer experience.

Hourly Pay Range: $16 to $18. Compensation will be determined based on the candidate's experience, skills, competencies, and qualifications.

Interpersonal Skills:

• Customer-Centric & Hospitality-Driven: Seeks to create genuine and authentic connections, anticipates needs and possesses exceptional selling skills.
• Adaptable & Entrepreneurial: Thrives in a dynamic, matrixed environment by staying nimble, maintaining a growth mindset, identifying root causes, and creatively solving challenges.
• Collaborative Team Player: Actively seeks and offers feedback, excels at building relationships, and thrives when working closely with teams.
• Strong Communicator: Effectively shares information, listens actively, and builds positive relationships with team members and clients to support a collaborative environment.
• Professional & Reliable: Consistently punctual and dependable, adept at handling client inquiries, complaints, and requests with empathy and professionalism.
• Brand Champion & Product Expert: Demonstrates deep product knowledge and delivers accurate, valuable insights to enhance the client experience.
• Detail-Oriented & Efficient: Consistently produces high-quality, polished work with exceptional efficiency and effectiveness.

Key Performance Indicators (KPIs):

• Sales Performance: Drive results by focusing on conversion rates, Units Per Transaction (UPT), Average Unit Retail (AUR), and return clients.
• Excel in customer retention by delivering personalized experiences, leveraging effective networking, and maintaining exceptional Net Promoter Scores (NPS), fostering lasting relationships and loyalty.
• Task Management: Demonstrate efficiency and reliability in completing tasks accurately and on time.

About Leap:

The Leap platform powers insight-driven retail stores for modern brands, delivering superior performance with minimized risk. We manage 100+ stores across the country proudly partnering with trailblazing brands such as Billy Reid, Frankies Bikinis, Grown Brilliance, Malbon Golf, MZ Wallace, Paper Planes, Ring Concierge, SET, and many others. To hear more about our platform directly from our CEO, click here!

Leap Perks:

• Bonus Eligible
• Medical, Dental & Vision benefits (must average 32+ hours a week)
• AllOne Health - Employee Assistance Programs
• 401K
• Accrued PTO: Part-Time hourly employees can accrue based on local laws
• Employee discount + wardrobe allotment for participating Leap brands

We value diversity and are committed to creating an inclusive community of Leapers to support our brand and customers. Your age, skin color, beliefs, sexual orientation, nationality, disability, parental status, vet status, gender identity are all valued and respected.