PT Sales Associate: ThirdLove (Intimates)

Leap, Inc.; Chicago (IL); On-site; USD 10,000 - 60,000; Part time

Job summary

Join a forward-thinking company as a Part-Time Sales Associate in Chicago, where your passion for customer service and sales will shine. This dynamic role offers the chance to create lasting connections with customers while representing an innovative brand. You'll thrive in a fast-paced environment, balancing multiple priorities and ensuring an exceptional shopping experience. With opportunities for growth and the chance to support other brands in the portfolio, this position is perfect for those eager to make a difference in the retail landscape. Embrace the opportunity to elevate customer satisfaction and contribute to the success of a vibrant team.

Benefits

Bonus Eligible

Medical, Dental & Vision benefits

Employee Assistance Programs

401K

Accrued PTO

Employee discount + wardrobe allotment

Qualifications

• Experience in retail or high-touch client-facing roles.
• Ability to create positive customer interactions and build brand loyalty.

Responsibilities

• Support sales initiatives and enhance customer engagement.
• Maintain visual and operational standards in the store.

Skills

Customer Service

Sales Skills

Communication

Adaptability

Team Collaboration

Education

High School Diploma

Tools

Shopify

Endear

Slack

Google Workspace

Job description

About the Brand:

There used to be two not-so-great options: sexy or comfortable. Yeah, we thought that sucked too. That's why we created ThirdLove - a third, better option designed for your body that lets you have both.

As industry experts, we know bras and how hard it can be to find one that delivers. We make ones that make you look and feel your best. Join us and trade bad bras for ones that love your body back—because your boobs deserve to be happy.

About the Role:

We are committed to finding exceptional talent to represent our ThirdLove boutique in Chicago (Located blocks away from Wrigley Field). We are seeking dynamic Part-Time Sales Associates who are passionate about delivering outstanding in-store experiences, driving customer satisfaction, and fostering meaningful brand connections.

The ideal candidate excels at creating positive, lasting customer interactions while building brand loyalty. They thrive in a fast-paced, evolving environment, adeptly balancing multiple priorities and consistently putting the customer first. Key responsibilities include supporting sales initiatives, enhancing team and customer engagement, maintaining visual and operational standards, and contributing to the overall success of the store. This role may include opening and closing responsibilities and the potential for keyholder duties.

As part of the Leap platform, this individual will have the unique opportunity to support other brands in our portfolio through new store openings, activations, and coverage needs. Familiarity with emerging retail technologies such as Shopify, Endear, Slack, and Google Workspace is a strong advantage.

Position Qualifications:

• Minimum Age: Must be at least 18 years old to align with company standards.
• Experience: A background in retail, luxury retail, or high-touch client-facing roles, demonstrating expertise in premium customer service, brand representation, and building relationships with discerning clients.
• Availability: Flexible and adaptable to meet business needs, including days, nights, weekends, and holidays, showcasing a commitment to operational excellence.
• Physical Requirements: Maintain an active presence on the sales floor, with energy and focus while standing, walking, using ladders, and lifting up to 50 pounds to meet business demands and deliver an elevated customer experience.

Hourly Pay Range: $16 to $18. Compensation will be determined based on the candidate's experience, skills, competencies, and qualifications.

Interpersonal Skills:

• Customer-Centric & Hospitality-Driven: Seeks to create genuine and authentic connections, anticipates needs and possesses exceptional selling skills.
• Adaptable & Entrepreneurial: Thrives in a dynamic, matrixed environment by staying nimble, maintaining a growth mindset, identifying root causes, and creatively solving challenges.
• Collaborative Team Player: Actively seeks and offers feedback, excels at building relationships, and thrives when working closely with teams.
• Strong Communicator: Effectively shares information, listens actively, and builds positive relationships with team members and clients to support a collaborative environment.
• Professional & Reliable: Consistently punctual and dependable, adept at handling client inquiries, complaints, and requests with empathy and professionalism.
• Brand Champion & Product Expert: Demonstrates deep product knowledge and delivers accurate, valuable insights to enhance the client experience.
• Detail-Oriented & Efficient: Consistently produces high-quality, polished work with exceptional efficiency and effectiveness.

Key Performance Indicators (KPIs):

• Sales Performance: Drive results by focusing on conversion rates, Units Per Transaction (UPT), Average Unit Retail (AUR), and return clients.
• Customer Retention: Deliver personalized experiences, leverage effective networking, and maintain exceptional Net Promoter Scores (NPS), fostering lasting relationships and loyalty.
• Task Management: Demonstrate efficiency and reliability in completing tasks accurately and on time.

About Leap:

The Leap platform powers insight-driven retail stores for modern brands, delivering superior performance with minimized risk. We manage 100+ stores across the country, proudly partnering with trailblazing brands such as Billy Reid, Frankies Bikinis, Grown Brilliance, Malbon Golf, MZ Wallace, Paper Planes, Ring Concierge, SET, and many others. To hear more about our platform directly from our CEO, click here.

Leap Perks:

• Bonus Eligible
• Medical, Dental & Vision benefits (must average 32+ hours a week)
• AllOne Health - Employee Assistance Programs
• 401K
• Accrued PTO: Part-Time hourly employees can accrue based on local laws
• Employee discount + wardrobe allotment for participating Leap brands

We are committed to creating a diverse community of Leapers to support our brand and customers. We value your age, skin color, beliefs, sexual orientation, nationality, disability, parental status, vet status, gender identity, and all other aspects of your identity, which make our organization unique and vibrant.