PT Sales Associate Cashier

Food Lion; Gretna (VA); On-site; USD 25,000 - 35,000; Full time

Job summary

A leading grocery retailer seeks a Customer Service Associate to provide fast and friendly service while ensuring customer satisfaction. The role involves engaging with customers, handling transactions, and maintaining store standards. Ideal candidates will have strong communication skills and a willingness to learn.

Qualifications

• Effective communication and customer service skills required.
• Must meet minimum age requirements.

Responsibilities

• Provide fast, friendly service while engaging customers.
• Assist in maintaining standards according to Front End practices.
• Handle payment transactions and maintain cash control.

Skills

Communication

Customer Service

Willingness to Learn

Education

High School Diploma

Job description

Category/Area of Expertise:

Retail Operations

Job Requisition:

270649

Address:

USA-VA-Gretna-100 Vaden Dr

Store Code:

Store 02529 Front End (7232879)

Food Lion has been providing an easy, fresh, and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.

PRIMARY PURPOSE

To provide fast, easy, flexible, and friendly service to our customers by achieving Food Lion customer service standards. Be friendly, courteous, and cooperative with store associates. Assist the Customer Service Manager and Assistant Customer Service Manager in maintaining standards according to the Front End Standard Practice Manual, and maximize sales through excellent customer service.

DUTIES AND RESPONSIBILITIES

1. Smile and provide prompt, accurate, and friendly service while engaging customers to create a positive shopping experience.
2. Greet each customer and use his or her name whenever possible.
3. Unload customers' groceries from carts to belts, grouping items for ease of bagging such as cold items together.
4. Check the bottom of every cart and under all baby seats for items before completing an order.
5. Follow correct bagging procedures for the appropriate use of bags by type.
6. Scan customers' orders and handle the payment transaction per standard practice.
7. Avoid personal conversations with other associates when customers are present.
8. Follow procedures in handling cash, checks, coupons, gift cards, partner cards, food stamps, and WIC vouchers.
9. Follow procedures for refunds and error corrections.
10. Maintain accurate cash control and perform overrides as needed.
11. Assist customers needing help, such as taking orders to their cars.
12. Maintain alertness and call for assistance when needed to meet service standards.
13. Check prices quickly and accurately.
14. Be courteous and helpful to other associates.
15. Wear the Food Lion uniform with apron, name badge, and maintain a neat appearance, adhering to dress code.
16. Retrieve shopping carts from parking lot and cart corrals using tether straps.
17. Keep the work station and front end area neat and clean.
18. Report register malfunctions to the Customer Service Manager or MOD.
19. Ensure the MVP savings center KIOSK is stocked and functioning.
20. Adhere to all company policies and safety guidelines.
21. Report unsafe conditions and maintenance issues.
22. Complete required computer-based training and courses.
23. Perform other duties as assigned.

QUALIFICATIONS

• High school diploma or equivalent preferred.
• Effective communication and customer service skills.
• Willingness to learn multiple tasks and technical requirements.
• Ability to perform technical cashier and service center tasks.
• Must meet minimum age requirements.
• Ability to meet physical requirements, with or without accommodations.

PHYSICAL REQUIREMENTS

• Use of computers and communication systems.
• Perform repetitive motions and lift weights as specified.
• Stand for extended periods and walk short distances.
• Handle various substances and materials.
• Operate equipment such as cash registers and scanners.
• Reach above and below shoulder level as needed.
• Work in extreme temperatures for short periods.
• Visual acuity to check IDs and documents.
• Handle bottles and containers, moving them as required.

Food Lion is an equal opportunity employer, providing employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, gender identity, or expression, or any other protected characteristic.