PT Sales Ambassador

brobstongroup.com - Jobboard; Williamsburg (VA); On-site; USD 30,000 - 55,000; Full time

Job summary

brobstongroup.com - Jobboard in Williamsburg, Virginia is looking for a customer service representative to deliver exceptional service and build long-term client relationships. Responsibilities include providing personalized styling recommendations, using CRM tools to drive sales performance, and coaching Brand Ambassadors to uphold customer-centric behaviors.

The ideal candidate should have sales experience in a high-volume retail environment and strong communication skills. Flexibility for different shifts is required for this dynamic position.

Qualifications

• Sales experience in a specialty, high-volume, or high-profile retail environment preferred.
• Strong communication and relationship-building skills.
• Experience using digital sales tools and CRM preferred.

Responsibilities

• Provide personalized styling and product recommendations.
• Drive individual sales and support team targets.
• Utilize CRM and digital tools to capture customer data.

Skills

Customer service skills

Sales experience

Communication skills

Tools

CRM

Digital sales tools

Job description

Summary

Deliver exceptional customer service and personalized styling recommendations on the sales floor while building long‑term client relationships. Use digital tools and CRM to support clienteling and drive individual and team sales performance. Act as a leader within the store by supporting training, coaching, and maintaining store standards.

Responsibilities

• Provide personalized styling and product recommendations to meet customer needs and enhance the shopping experience.
• Drive individual sales and support the team to achieve monthly, quarterly, and annual targets.
• Utilize CRM and digital tools to capture customer data and execute outreach and clienteling strategies.
• Coach and mentor Brand Ambassadors to deliver customer‑centric behaviors and relationship building.
• Maintain visual merchandising and store presentation according to brand standards.
• Participate in store initiatives, community outreach, and team training activities.
• Provide feedback to management on category opportunities and customer preferences.
• Support recruiting efforts by sourcing and engaging potential talent.

Requirements

• Sales experience in a specialty, high‑volume, or high‑profile retail environment preferred.
• Strong communication and relationship‑building skills with customers and colleagues.
• Experience using digital sales tools and CRM preferred.
• Ability to operate a register, stand, walk, and move for multiple hours.
• Ability to lift up to 30 lbs and climb moderately.
• Flexible availability including day, evening, and weekend shifts.