PT Pooled Aquatics (Manager in Training) (2 positions)

City of Pasadena; Pasadena (TX); On-site; USD 17,000 - 28,000; Part time

Job summary

City of Pasadena is hiring a Manager in Training for the Aquatics Division to support pool operations and safety for residents and guests. You will supervise cashiers, swim instructors, lifeguards and facility guests when the Head Pool Manager is unavailable.

Responsibilities include ensuring daily tasks, delivering quality customer service, leading in-service trainings, and maintaining documentation in HydroApps. This is a seasonal position with mandatory training and compliance requirements.

Qualifications

• American Red Cross Lifeguard Instructor certification or equivalent.
• Active Lifeguarding and CPR with AED certifications.
• First Aid and bloodborne pathogens knowledge or training.

Responsibilities

• Assist Head Pool Manager in pool operations and guest safety.
• Manage cashiers, instructors, lifeguards, and guests when Head Manager is absent.
• Ensure daily operations: chemicals, cleaning, logs, lifeguard and cashier duties.
• Provide friendly customer service, handle concerns, gather feedback.
• Attend and help lead in-service trainings; uphold Aquatics standards.
• Coach and document staff performance per city procedures.
• Maintain records in HydroApps; file organization for audits.
• Work varying shifts; comply with schedules and required licenses.

Skills

Lifeguard Instructor

Lifeguarding

CPR AED

First Aid

Customer Service

Staff Supervision

Tools

HydroApps

Job description

Duties

Assist the Head Pool Manager with swimming pool operations and ensure safety, cleanliness and quality customer service for all City of Pasadena citizens and its guests. Manage pool staff: cashiers, swim lesson instructors, lifeguards and guests of the facility ensuring the safety of each when Head Pool Manager is not present. The Manager in Training position is a seasonal position with the City of Pasadena Parks & Recreation Department.

Manage Daily Operations

Understand the importance of daily operations and ensure all chemical, cleaning, daily-log sheets, lifeguard duties and cashier duties are completed. Assist staff with daily operations as needed and ensure tasks are completed to the standard of the Recreation Manager.

Customer Satisfaction

Display customer service with greetings, surveys, and acknowledgments. Handle customer concerns promptly and provide feedback to ensure customer satisfaction. Ensure all staff is giving the same customer service.

In-Service Trainings

Attend and actively participate in ALL In-Service Trainings. Assist with leading in-service training weekly and follow schedule provided by the Aquatics Office. Ensure the quality of the skills of each lifeguard is at the City of Pasadena Aquatics standards and above. Recognize skills that are not to standard and provide assistance for the lifeguards to ensure their skills and knowledge are at a level of satisfaction and are capable of performing patron surveillance.

Discipline

First understand the City of Pasadena's Corrective Action Method: Assist in providing coaching to help employees understand their job requirements and meet their job expectations. Document all actions of the employee and of yourself as the manager in training to maintain accurate records of every account when dealing with discipline. Follow the city's guidelines of Coaching, Performance Counseling, Informal Reminders, Formal Reminders, and Performance Improvement Plans and if all else fails Termination.

Documentation

Keep files, reports, employee time sheets, chemical-log sheets, daily checklist, in-service sign-in sheets, etc...completed and entered in HydroApps. Be thorough with all documents and ensure they are completed and filed so easily accessible for Aquatics Recreation Manager.

Required Work Days/Times/Hours

Managers in Training hours will vary depending on the pool. Managers in Training may be asked to cover shifts at other City pools and may be required to work as late as 9pm. ALL In-Service Trainings and manager meetings are mandatory. Must have and maintain, without interruption, all necessary licenses, certifications, clearances, and/or job requirements. Work the assigned schedule and comply with City timekeeping and attendance policy. Other duties as assigned by supervisor.

Qualifications:

American Red Cross in Lifeguard Instructor, American Red Cross in Lifeguarding, CPR with AED, First Aid, blood borne pathogens (can be obtained through the City of Pasadena prior to hire). PREFERRED: American Red Cross Water Safety Instructor