PT PDS Supervisor

UPS; North Carolina; On-site; USD 28,000 - 41,000; Part time

Job summary

UPS in North Carolina is seeking a part-time Alternate Package Dispatch Supervisor to help coordinate daily dispatch operations and address service issues.

This role analyzes dispatch results, streamlines routes, and ensures customer satisfaction while supporting on-call needs. The position offers alternative schedules and promotes operational flexibility in a Fortune Global 500 company.

Qualifications

• Must be a U.S. Citizen or National of the U.S., or an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Responsibilities

• Analyzes and plans the center’s daily package dispatch and handles operational service issues such as on-call pickups and heavy accounts.
• Provides customer service support, including messaging, call tags and destination follow-ups to ensure satisfaction.

Job description

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

The Alternate Part-time Package Dispatch Supervisor/Package Center Supervisor is a position that has been trained and certified to perform the role of either a PT PDS or a PT PCS to accommodate alternative schedules and increase operational flexibility. This positions is responsible for analyzing and planning their center’s daily package dispatch and handles operational service issues (e.g., on-call Air pickups, heavy pick-up accounts, unforeseen events, etc.) He/She analyzes previous dispatch results to maximize service performance, to streamline routes and can coordinate the needs and efforts of the operation to ensure internal and external customer satisfaction is met. This position provides customer service support (e.g, answering messages, concerns, call tags, destination follow ups, etc.) He/She facilitates the smooth execution of operational procedures and management of systems.

Employee Type:

Permanent

Other Criteria:

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria:

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.