PT Package Center Supervisor

United Parcel Service, Inc.; Fort Payne (AL); On-site; USD 48,000 - 60,000; Full time

Job summary

United Parcel Service, Inc. is seeking a supervisor in Fort Payne, Alabama to analyze and plan the center’s daily package dispatch and handle operational service issues.

The role includes coordinating the needs and efforts of the operation to ensure customer satisfaction and smooth execution of procedures and systems. The position emphasizes on-call air pickups, handling heavy accounts, and providing customer service support to address messages, concerns, call tags, and follow-ups to

Qualifications

• Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Responsibilities

• Supervise and plan daily package dispatch to maximize service performance.
• Coordinate needs and efforts of the operation to meet internal and external customer satisfaction.

Job description

Job Description

This supervisor has been trained and certified to perform multiple operational roles to accommodate alternative schedules and increase operational flexibility. This positions is responsible for analyzing and planning their center’s daily package dispatch and handles operational service issues (e.g., on-call Air pickups, heavy pick-up accounts, unforeseen events, etc.). He/She analyzes previous dispatch results to maximize service performance, to streamline routes and can coordinate the needs and efforts of the operation to ensure internal and external customer satisfaction is met. This position provides customer service support (e.g, answering messages, concerns, call tags, destination follow ups, etc.). He/She facilitates the smooth execution of operational procedures and management of systems.

Employee Type

Permanent

Equality and Diversity

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications

• Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Company Background

In 1907, two teenage entrepreneurs in a Seattle basement started with a $100 loan and created what would become the world’s largest package delivery service. Today, operating in more than 220 countries and territories, UPS is committed to moving our world forward by delivering what matters. UPS and its more than 500,000 UPSers around the globe are a transportation and logistics leader, offering innovative solutions to customers, big and small. UPS understands and appreciates its responsibility to help build safe, stronger and more resilient communities founded on justice and economic opportunity for all, supported by a healthy, sustainable global environment.