PT Package Center Supervisor

United Parcel Service Sweden Aktiebolag; Obetz (OH); On-site; USD 52,000 - 74,000; Full time

Job summary

United Parcel Service Sweden Aktiebolag in Ohio is seeking a supervisor trained to perform multiple operational roles to accommodate alternative schedules and increase operational flexibility. This position analyzes and plans the center's daily package dispatch and handles service issues to maximize performance and customer satisfaction.

The role provides customer service support, answers messages, and facilitates smooth execution of procedures while coordinating needs across the operation to

Qualifications

• Analyzes and plans the center's daily package dispatch.
• Coordinates operations to ensure customer satisfaction.
• Provides customer service support for inquiries and follow-ups.

Responsibilities

• Oversees multiple operational roles to increase flexibility.
• Responds to on-call issues such as air pickups and heavy accounts.
• Monitors dispatch results to maximize service performance.

Job description

Job Description:

This supervisor has been trained and certified to perform multiple operational roles to accommodate alternative schedules and increase operational flexibility. This positions is responsible for analyzing and planning their center's daily package dispatch and handles operational service issues (e.g., on-call Air pickups, heavy pick-up accounts, unforeseen events, etc.) He/She analyzes previous dispatch results to maximize service performance, to streamline routes and can coordinate the needs and efforts of the operation to ensure internal and external customer satisfaction is met. This position provides customer service support (e.g, answering messages, concerns, call tags, destination follow ups, etc.) He/She facilitates the smooth execution of operational procedures and management of systems.

Employee Type:

Permanent

Other Criteria:

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.