PT Package Center Supervisor

UPS; Lenexa (KS); On-site; USD 65,000 - 80,000; Full time

Job summary

UPS in Lenexa, KS seeks a Supervisory Dispatch Analyst to analyze daily package dispatch and plan operations to maximize service performance. You will coordinate the center's needs, streamline routes, and ensure customer satisfaction while handling on-call issues and service disruptions.

The role includes providing customer service support, answering messages and concerns, and facilitating smooth execution of procedures and management systems to support overall efficiency.

Qualifications

• Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Responsibilities

• Analyze and plan the center's daily package dispatch to maximize service performance and streamline routes.
• Coordinate needs and efforts of the operation to ensure internal and external customer satisfaction; provide customer service support (e.g., answering messages, concerns, call tags, destination follow ups).

Job description

Job Description

This supervisor has been trained and certified to perform multiple operational roles to accommodate alternative schedules and increase operational flexibility. This positions is responsible for analyzing and planning their center's daily package dispatch and handles operational service issues (e.g., on-call Air pickups, heavy pick-up accounts, unforeseen events, etc.) He/She analyzes previous dispatch results to maximize service performance, to streamline routes and can coordinate the needs and efforts of the operation to ensure internal and external customer satisfaction is met. This position provides customer service support (e.g, answering messages, concerns, call tags, destination follow ups, etc.) He/She facilitates the smooth execution of operational procedures and management of systems.

Employee Type

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.