Package Center Supervisor

Ups; Portland (OR); On-site; USD 45,000 - 65,000; Full time

Job summary

UPS in Portland, OR, is seeking a supervisor to manage multiple operational roles and support flexible schedules. You will analyze dispatch data, streamline routes, and coordinate teams to ensure on-time deliveries and high service levels.

The role emphasizes customer service interactions, issue resolution, and carrying out operational procedures to keep the center running smoothly. Permanent, full-time position with equal opportunity commitment.

Qualifications

• Must be a U.S. Citizen or National, or a lawful permanent resident.
• Flexibility to work a varying schedule to support operations.
• Permanent UPS employee status.

Responsibilities

• Analyze and plan the center's daily package dispatch.
• Handle operational service issues (on-call pickups, heavy accounts).
• Coordinate needs and efforts of the operation for customer satisfaction.
• Provide customer service support and respond to inquiries.

Skills

Customer service

Dispatch planning

Job description

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Job Description:

This supervisor has been trained and certified to perform multiple operational roles to accommodate alternative schedules and increase operational flexibility. This positions is responsible for analyzing and planning their center’s daily package dispatch and handles operational service issues (e.g., on-call Air pickups, heavy pick-up accounts, unforeseen events, etc.) He/She analyzes previous dispatch results to maximize service performance, to streamline routes and can coordinate the needs and efforts of the operation to ensure internal and external customer satisfaction is met. This position provides customer service support (e.g, answering messages, concerns, call tags, destination follow ups, etc.) He/She facilitates the smooth execution of operational procedures and management of systems.

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria:

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.