PT Package Center Supervisor

UPS; Little Rock (AR); Presencial; USD 65.000 - 80.000; Jornada completa

Descripción de la vacante

UPS in Little Rock, AR is seeking a supervising professional trained to perform multiple operational roles to accommodate schedules and increase flexibility. The role analyzes and plans the center's daily package dispatch and handles service issues, coordinating on-call pickups and heavy accounts.

You will support customer service inquiries, respond to messages, and ensure smooth execution of procedures and system management to meet internal and external customer expectations.

Formación

• Must be able to analyze daily dispatch results and plan center operations.
• Strong coordination skills to align internal teams and external customers.
• Experience supporting customer service and issue resolution in a logistics setting.

Responsabilidades

• Analyze and plan the center's daily package dispatch and routing.
• Coordinate needs and efforts of the operation to ensure service performance.
• Provide customer service support, including responding to messages and follow-ups.
• Facilitate smooth execution of procedures and management of systems.

Conocimientos

Dispatch planning

Operations coordination

Customer service

Descripción del empleo

Job Description

This supervisor has been trained and certified to perform multiple operational roles to accommodate alternative schedules and increase operational flexibility. This positions is responsible for analyzing and planning their center's daily package dispatch and handles operational service issues (e.g., on-call Air pickups, heavy pick-up accounts, unforeseen events, etc.) He/She analyzes previous dispatch results to maximize service performance, to streamline routes and can coordinate the needs and efforts of the operation to ensure internal and external customer satisfaction is met. This position provides customer service support (e.g, answering messages, concerns, call tags, destination follow ups, etc.) He/She facilitates the smooth execution of operational procedures and management of systems.

Employee Type

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.