PT Security Staff

The Centers, Inc.; Eau Claire (WI); On-site; USD 19,000 - 28,000; Full time

Job summary

CENTERS, LLC is seeking a Security/Crowd Services Associate to support event operations and facility safety in an active environment. You will participate in security briefings, monitor areas, enforce policies and assist guests with inquiries and directions.

You will respond to emergencies, coordinate with supervision, and help ensure a positive visitor experience while maintaining building security protocols for events and daily operations.

Qualifications

• Excellent observational skills and attention to detail.
• Authoritative verbal communication skills.
• Ability to remain calm in high-pressure situations.
• Ability to learn the layout of the property and buildings.
• Security guard training certification preferred.
• Excellent communication skills including active listening.
• Basic knowledge of computer skills with the ability to learn new software.
• Ability and willingness to enforce policies.
• Must be able to discuss, converse with, and exchange accurate information with patrons, staff, stakeholders, etc.

Responsibilities

• Participate in Security briefing before each event.
• Monitor and report from assignment area.
• Communicate all security/crowd issues to Security Supervisor or Manager on Duty.
• Provide outstanding customer experience by answering general facility and program questions.
• Monitor building reservations and direct guests to proper locations.
• Educate patrons on building policies and ensure compliance.
• Enforce policies and standards for the facility as set by department.
• Serve as primary organizer in risk management situations.
• Respond to medical and non-medical emergencies.
• Maintain safety and security throughout the center.
• Ensure cleanliness and organization of the facility.
• Attend staff and monthly meetings and communicate via emails and messages.
• Assist in set up and break down duties as assigned.
• Follow and adhere to procedures and guidelines.
• Other duties as required.

Skills

Observational skills

Verbal communication

Calm under pressure

Layout knowledge

Security guard training

Active listening

Basic computer skills

Policy enforcement

Patron interaction

Tools

None

Job description

CENTERS, LLC is a professional management firm specializing in facility, operation, and program management for higher education. CENTERS' management approach is customized for each client yet retains our uniform quality. Our firm unites site staff with a centralized administrative team, each contributing to the firm's goals and client needs. The CENTERS team is innovative, entrepreneurial, trail-blazing, and ambitious for both CENTERS and our clients. Today, CENTERS provides management services for 14 clients. Commitment to the well-being, security, and future of our employees is a priority. View the comprehensive information about the competitive benefits package on our careers page then scroll down to CENTERS Benefits (click link to view).

• Participate in Security briefing before each event
• Monitor and report from assignment area
• Communicate all security/crowd issues to Security Supervisor or Manager on Duty
• Providing an outstanding customer experience by answering general facility and program questions, monitoring building reservations, directing members and guests to proper locations, educating patrons on building policies
• Enforce policies and standards for the entire facility that are set forth by the department.
• Serve as primary organizer in risk management situations to ensure all staff members are performing their responsibilities properly
• Respond to all medical and non-medical emergencies
• Ensure that all risk management measures have been taken
• Continually monitor all facility activity and program areas
• Responsible for cleanliness and organization of entire facility
• Attend all staff meetings, monthly meetings and communicate as needed through emails, group messaging, telephone, and email
• Assist in set up and break down duties as assigned
• Follow and adhere to all procedures and guidelines
• Other duties as required

Required Skills/Abilities

• Excellent observational skills and attention to detail
• Authoritative verbal communication skills
• Ability to remain calm in high-pressure situations
• Ability to learn the layout of the property and buildings
• Security guard training certification preferred
• Excellent communication skills including active listening
• Basic knowledge of computer skills with the ability to learn new software
• Ability and willingness to enforce policies
• Must be able to discuss, converse with, and exchange accurate information with patrons, staff, stakeholders, etc.

Work Environment

• Office and events environment
• Non-smoking environment
• Moderate to loud noise
• Maintain flexible hours for events that occur on weekends and evenings

Physical Demands

• Must be able to remain in a stationary position 70% of the work day
• Walking or working events
• Must be able to traverse throughout the center
• Must be able to lift, move and set up items weighing as much as 50 lbs.
• Ability to patrol the property and access areas quickly
• Physically able to capture and detain individuals if necessary

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.