FT Library Customer Adviser - Covedale Branch

Cincinnati and Hamilton County Public Library; Cincinnati (OH); On-site; USD 19,000 - 28,000; Full time

Job summary

Cincinnati & Hamilton County Public Library is seeking a Library Customer Adviser at the Covendale Branch to provide direct customer service, circulation, reference and technology assistance, and help visitors navigate the library.

This onsite, 40-hour-per-week role requires evening and weekend availability, handling materials, assisting with programs, and upholding library policies and the mission of connecting people with ideas and information.

Qualifications

• High school diploma or equivalent required.
• Public library or customer service experience preferred.
• Ability to lift up to 50 pounds and move carts; on-site work only.

Responsibilities

• Circulates materials, checks in/out, processes holds, registers customers, collects fees.
• Assists customers with technology and reference needs.
• Shelves returned materials and assists with program displays.
• Handles readers’ advisory and general reference services.
• Provides coverage for desk, supports ILS reports and supply orders.
• Serves as in-charge when leadership unavailable.
• Represents library policies to the public.

Skills

Customer service

Verbal & written comms

Materials circulation

Tech assistance

Independent + team work

Mobility & lifting

Education

High school diploma or equivalent

Tools

Library ILS

Fees collection

Job description

FT LIBRARY CUSTOMER ADVISER - COVEDALE BRANCH

DATE POSTED:

09.30.2026

POSITION SUMMARY:

The Library Customer Adviser provides direct customer service to Library customers, including circulation of materials, reference services, technology training/assistance, and directional assistance.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

• Circulates materials to customers, including checking materials in and out, processing holds, registering customers, and collecting fees.
• Assists customers with various technologies.
• Shelves returned materials.
• Searches for requested materials.
• Performs readers’ advisory and reference services.
• Participates in the location’s shared responsibilities, including desk set up, bookdrop, delivery, ILS reports, supply orders, and filling interagency requests.
• Assists in collection maintenance, including weeding and reading shelves to ensure correct order.
• Assists with programs, displays, and meeting room approvals.
• Refers customers’ issues and complaints to managers and/or designated persons-in charge.
• Prepares and deposits money from fees.
• Serve as the person-in-charge in the absence of leadership, as needed.
• Interprets the Library’s policies and procedures to the public in a customer-friendly manner.
• Supports and advances the Library’s mission of connecting people with the world of ideas and information.
• Embraces and embodies the Library’s core beliefs, strategic priorities and pillars of excellence.
• Demonstrates a commitment to diversity, equity and inclusion efforts of all colleagues and customers regardless of age, cultural background, ability, ethnicity, family status, gender identity, immigration status, national origin, race, religion, sex, sexual orientation, socioeconomic status, and veteran status.
• Complies with Cincinnati & Hamilton County Public Library'sworkplace expectations, attendance and punctuality, drug-free workplace, harassment in the workplace, and other employment-related policies and procedures; and all other rules, guidelines, requirements, standards, and practices that apply to the position.
• Other duties as assigned.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

• Skill in customer service.
• Ability to communicate effectively through verbal and written methods.
• Ability to arrange materials in alphabetical and numerical order.
• Ability to work independently and with coworkers in a wide variety of situations with minimal supervision.
• Ability to use all technology applicable to the essential functions of the job and commonly used by the Library.
• The noise level in the work environment is usually moderate.
• Moving constantly throughout the workspace is required.
• This position is performed onsite, in-person, in a public library setting.
• Occasional local travel is required. Occasional overnight travel may be required.
• Lifting objects up to 50 pounds and carrying them short distances [50 feet or less] is required. Pushing carts of library materials up to 150 pounds is required.
• Working irregular hours, including evenings and weekends, is required.

QUALIFICATIONS:

• Education: High school diploma or equivalent is required.
• Certifications or licensure: None.
• Driver's license: None.
• Years of relevant experience: None.
• Years of experience supervising: None.

HOURS:

40 hours per week, including evenings and weekends

We are an equal opportunity employer committed to building a diverse and dynamic workforce who is responsive to the needs of our community.

We recruit and hire the most qualified applicant without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, disability, national origin, ancestry, military status, creed or any other legally protected status.