PT Library Customer Adviser - Groesbeck

Cincinnati and Hamilton County Public Library; Cincinnati (OH); On-site; USD 19,000 - 25,000; Part time

Job summary

The Cincinnati & Hamilton County Public Library is seeking a part-time Library Customer Adviser at Groesbeck to deliver direct customer service, handle circulation, provide reference assistance, and support technology training for patrons.

The role requires flexibility to work evenings and weekends, the ability to lift up to 50 pounds, and comfort using library systems; you’ll also assist with programs and collections and help connect people with ideas.

Qualifications

• Customer service skills are required.
• Ability to arrange materials in alphabetical and numerical order.
• Ability to work independently and with coworkers with minimal supervision.
• Ability to use library technology.
• Lifting up to 50 pounds and pushing carts up to 150 pounds.
• Willingness to work evenings and weekends.

Responsibilities

• Circulates materials, checks in/out, processes holds, registers patrons, and collects fees.
• Assists customers with technology.
• Shelves returned materials.
• Searches for requested materials.
• Provides readers’ advisory and reference services.
• Supports desk setup, bookdrop, delivery, ILS reports, supply orders.
• Assists with collection maintenance and weeding.
• Supports programs, displays, and meeting room approvals.
• Handles customer issues by referring to managers.
• Prepares and deposits money from fees.
• Acts as person-in-charge in leadership absence.
• Interprets library policies to the public.
• Supports mission of connecting people with ideas and information.
• Adheres to DEI and library standards.

Skills

Customer service

Alphabetical order

Independent work

Technology use

Physical lifting

Evenings/weekends

Education

High school diploma or equivalent

Job description

Position

PT Library Customer Adviser - Groesbeck

Location

Cincinnati, OH

Job Id

3967

# of Openings

1

PT LIBRARY CUSTOMER ADVISER - GROESBECK

DATE POSTED

09.03.2026

POSITION SUMMARY

The Library Customer Adviser provides direct customer service to Library customers, including circulation of materials, reference services, technology training/assistance, and directional assistance.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

• Circulates materials to customers, including checking materials in and out, processing holds, registering customers, and collecting fees.
• Assists customers with various technologies.
• Shelves returned materials.
• Searches for requested materials.
• Performs readers’ advisory and reference services.
• Participates in the location’s shared responsibilities, including desk set up, bookdrop, delivery, ILS reports, supply orders, and filling interagency requests.
• Assists in collection maintenance, including weeding and reading shelves to ensure correct order.
• Assists with programs, displays, and meeting room approvals.
• Refers customers’ issues and complaints to managers and/or designated persons-in charge.
• Prepares and deposits money from fees.
• Serve as the person-in-charge in the absence of leadership, as needed.
• Interprets the Library’s policies and procedures to the public in a customer-friendly manner.
• Supports and advances the Library’s mission of connecting people with the world of ideas and information.
• Embraces and embodies the Library’s core beliefs, strategic priorities and pillars of excellence.
• Demonstrates a commitment to diversity, equity and inclusion efforts of all colleagues and customers regardless of age, cultural background, ability, ethnicity, family status, gender identity, immigration status, national origin, race, religion, sex, sexual orientation, socioeconomic status, and veteran status.
• Complies with Cincinnati & Hamilton County Public Library'sworkplace expectations, attendance and punctuality, drug-free workplace, harassment in the workplace, and other employment-related policies and procedures; and all other rules, guidelines, requirements, standards, and practices that are applicable to the position.
• Other duties as assigned.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

• Skill in customer service.
• Ability to arrange materials in alphabetical and numerical order.
• Ability to work independently and with coworkers in a wide variety of situations with minimal supervision.
• Ability to use all technology applicable to the essential functions of the job and commonly used by the Library.
• Lifting objects up to 50 pounds and carrying them short distances [50 feet or less] is required. Pushing carts of library materials up to 150 pounds is required.
• Working irregular hours, including evenings and weekends, is required.

QUALIFICATIONS

• Education: High school diploma or equivalent is required.
• Certifications or licensure: None.
• Years of relevant experience: None.
• Years of experience supervising: None.

HOURS

24 hours per week, including evenings and weekends

We are an equal opportunity employer committed to building a diverse and dynamic workforce who is responsive to the needs of our community.

We recruit and hire the most qualified applicant without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, disability, national origin, ancestry, military status, creed or any other legally protected status.