PT Housekeeping Supervisor

ROCKVILLE PADONIA ENTERPRISES LLC; Cockeysville (MD); On-site; USD 42,000 - 55,000; Full time

Job summary

Baywood is seeking a housekeeping supervisor to support the housekeeping manager and oversee the cleaning staff in the hotel. In the manager's absence, the supervisor will assume duties to maintain cleanliness and service quality.

The role requires training staff, inspecting all cleaning areas, reporting maintenance issues, and ensuring safety and uniform standards are followed. It also involves guest assistance and possible involvement in interviewing and coaching staff.

Qualifications

• High School diploma or equivalent is required.
• Experience in supervising housekeeping staff is preferred.
• Brand certifications are a plus.
• Ability to read and follow chemical labels and safety data sheets.

Responsibilities

• Supervises housekeeping staff in the assigned area and ensures standards are met.
• Inspects hotel areas and promptly rectifies any issues.
• Trains and directs associates, evaluates performance, and schedules staff.
• Gives courteous guest service and responds to questions or requests.
• Assists with interviewing, hiring, and coaching as needed.
• Keeps storage rooms clean and stocked and ensures proper key control.

Skills

Staff supervision

Quality control

Safety awareness

Guest service

Communication

Education

High School diploma

Job description

This job description reflects management's assignment of essential functions; and nothing in this herein restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Supports the housekeeping manager by ensuring all cleanliness standards are met. In the absence of the housekeeping manager the supervisor will assume their duties.

Essential Job Duties

• Supervises the work of the Housekeeping staff in assigned area,
• Inspects all areas of hotel that the department is responsible for cleaning. Immediately rectifies any issues.
• Promptly reports any maintenance issues
• Trains, directs housekeeping associates in their assigned duties. Evaluates their work performance
• Checks all vacant rooms.
• Ensures staff is following all uniform and appearance standards
• Checks all housekeeping carts for linens, supplies and neatness
• Reports any unusual activity or areas of concern to manager
• Ensures that storage rooms (incl. Linen closets) are cleaned and stocked with linen supplies daily
• Checks assigned area at close of day making sure all equipment and supplies are stored and locked securely
• Follows proper key control procedures to ensure 100% compliance of safety procedures
• Reports room status in assigned area promptly to the Front Desk
• Assists in special projects such as inventory control, VIP requests, and monthly room inspection checks.
• Provides courteous guest service and responds promptly to guest questions, concerns or requests
• When needed, assists in performing daily laundry, housekeeping, and houseman job tasks
• In the absence of Department Head, distributes room assignments and monitors hours
• Assists with interviewing and hiring, as well as coaching and counseling, as requested
• Additional duties may be added at any time at the discretion of management

Consistently models the behavior of a Baywood Ambassador who:

• Maintains a professional image, including physical appearance, verbiage, and body language, at all times to include clean uniform and nametag
• Warmly greets both guests and coworkers (using the 10/5, first & last rule) every time they come in contact
• Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction
• Fosters teamwork by offering assistance to others, as needed

• Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues. Reports discrepancies to the proper department
• Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures
• Recommends other Baywood properties to our guests, when asked

• Consistently demonstrates our It's My Pleasure service philosophy by identifying and seizing each golden opportunity to exceed guest expectations

Skills/Qualifications

Education:

• High School graduate or equivalent required; combination of vocational and on-the-job training may substitute for degree.

Certifications / Licenses:

• Brand Certifications preferred

Experience:

• 1 year previous hotel housekeeping experience
• Previous hotel experience preferred; however, ability gained through 2+ years related employment (customer service) or on-the-job training may substitute for actual hotel housekeeping experience.
• Brand experience preferred

Additional Skills:

• Ability to read and understand and communicate chemical labels, and Safety Data Sheets, Instructions.
• Ability to gain knowledge of applicable franchise standards and procedures.
• Ability to complete applicable housekeeping forms and to communicate any problems and/or unusual conditions to management
• Ability to read and comprehend manuals
• Ability to positively communicate with guests and co‑workers.
• Ability to work within scheduling guidelines
• Ability to work with minimal or no supervision
• Ability to follow schedule and ability to perform physical labor
• Ability to read and understand chemical labels, and Safety Data Sheets, Instructions

Physical Demands

• Walking and Standing: Frequently.
• Must be able to carry 40 lbs. up to 25 feet.
• Sitting: Infrequently
• Bending, Stooping, Reaching: Frequently.
• Must be able to bend at the knees with up to 40 lbs., standing to an upright position.
• Lifting, Push/Pull: Often .
• Must be able to lift 40 lbs. to the waist, chest, and above the head.
• Driving: none
• Traveling: none

Environmental Conditions

• Inside: Protection from weather conditions, but not necessarily from temperature changes
• Outside: Rarely exposed to weather conditions