PT Hannaford To Go Expeditor

Hannaford Supermarkets; Manchester (NH); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading supermarket chain is seeking an Expeditor to serve as the customer service liaison for the Hannaford To Go department. The role involves ensuring smooth customer pickups and deliveries while managing order accuracy and quality. Ideal candidates will possess strong communication skills and a willingness to learn multiple tasks. Responsibilities include organizing orders, handling customer inquiries, and maintaining safety standards.

Qualifications

• Minimum age of 18 years.
• Ability to perform technical requirements of Hannaford To Go.

Responsibilities

• Organize and prioritize shopping and pickup processes.
• Conduct order reviews and check product quality.
• Manage delivery and Flybuy orders through dashboards.

Skills

Effective communication

Customer service

Willingness to learn

Job description

6 days ago Be among the first 25 applicants

Address: USA-NH-Manchester-201 John Devine Drive

Store Code: Store 08164 Management (7241895)

Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine in 1883 and remains connected to its roots as a local market. The company actively seeks farmers and producers for its Local program, supporting local foods, farmland preservation, local traditions, and jobs. Hannaford was the first major U.S. supermarket to document that all seafood products were sustainably harvested.

Primary Purpose

As an Expeditor, you serve as the customer service liaison for the Hannaford To Go department. You are the voice on the phone and the face at pickup, representing Hannaford. Your role ensures smooth and quick customer pickups and deliveries, with accurate, high-quality orders. Typical duties include:

• Organize and prioritize shopping and pickup processes
• Conduct order reviews and check product quality, especially produce
• Count parcels for accuracy and stage orders accordingly
• Set up shopper carts and partner with departments for item preparation
• Dispense orders to customers and delivery drivers
• Manage delivery and Flybuy orders through dashboards
• Answer customer inquiries via phone
• Adhere to wait time and order completeness goals
• Handle cash pickups and log transactions
• Verify IDs and adhere to age-restricted item policies

Responsibilities

• Follow all company policies and procedures
• Maintain a neat appearance
• Handle return-to-stock items promptly, focusing on perishables
• Support safety standards, report equipment issues, and keep work areas safe
• Recognize produce varieties and record discrepancies
• Secure registers and equipment when unattended
• Perform additional duties as assigned

Qualifications

• Effective communication and customer service skills
• Minimum age of 18 years
• Willingness to learn multiple tasks and technical aspects of the job
• Ability to perform technical requirements of Hannaford To Go

Physical Requirements

• Perform repetitive motions while standing/walking
• Wear shopping devices hands-free
• Lift up to 15 pounds continuously, 25 pounds frequently, and 50 pounds occasionally
• Push or pull up to 75 pounds occasionally
• Work outdoors in various weather conditions
• Handle various substances, including cleaning products and produce
• Read screens and documents with sufficient visual acuity

Salary range: $16.25 - $24.35 hourly

Hannaford is an equal opportunity employer, welcoming applicants regardless of race, religion, color, sex, age, veteran status, national origin, sexual orientation, gender identity, disability, or other protected characteristics.