PT Front Desk - Hotel

Kamin Science Center; Northern (KY); Hybrid; USD 17,000 - 25,000; Full time

Benefits offered by this job

Competitive Salary

Medical Insurance

Paid Time Off policies

Great Discount Program

Job summary

Genesis Hospitality seeks a Front Desk Agent to greet guests, check them in and out, and ensure a pleasant stay. You will handle online and phone reservations and share information on rooms, rates, and amenities.

Coordinate with housekeeping, assist VIP guests, and respond to inquiries professionally. Spanish is a plus; a high school diploma or equivalent is required, and reliability in a fast-paced setting is essential. Competitive pay and benefits offered.

Qualifications

• High school diploma or equivalent required.
• Bilingual in Spanish is a plus, but not required.
• Excellent communication and organization skills.
• Professional appearance and strong computer literacy.

Responsibilities

• Greet guests and check them in and out.
• Manage online and phone reservations.
• Provide information about hotel, rooms, rates, amenities, and payment options.
• Respond to guest inquiries and handle complaints professionally.
• Coordinate with housekeeping to ensure rooms are ready and meet guest needs.
• Upsell facilities and services when appropriate.

Skills

Customer service

Communication skills

Bilingual Spanish (plus)

Professional image

Multitasking

Confidentiality

Dependable

Education

High school diploma or equivalent

Job description

Job Summary:

A Front Desk Agent is responsible for checking hotel guests in and out of their rooms and ensures customers have a satisfying and enjoyable stay.

Essential Functions:

• Greets guests, check guests in and out of their rooms.
• Ensures that every guest has an enjoyable experience at the hotel.
• Answer guest inquires including recommending activities and restaurants.
• Maintain safety of guest’s luggage when houseman is not available.
• Manage online and phone reservations.
• Manage updated records of bookings and payments.
• Obtain guests contact details and stay dates.
• Process all payments and verify credit card data.
• Provide information about hotel, available rooms, rates, amenities, and payment options.
• Responds to guests’ complaints in a professional and timely manner.

• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs.
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests.
• Upsell additional facilities and services when appropriate.

Job Qualifications:

• Must possess computer literacy.
• Must possess a professional, polished image through in-person and phone interaction.
• Excellent communication skills, both written and verbal.
• Well-developed and multi-tasking, organizational skills, and detailed oriented.
• Ability to work in fast-paced environment and work well under pressure.
• Ability to handle sensitive information and keep strictly confidential.
• Candidate must be dependable and reliable.

Physical Demands:

Physical, Mental and workplace Environment Conditions

• The employee is regularly required to sit; use hands to handle or feel; reach with hands and arms; and talk or hear
• The employee is frequently required to stand and walk
• Specific vision abilities required by this job include: close vision, distance vision, color vision & focus

Working Conditions:

Workplace Environment Conditions

• Normal Office Environment
• The noise level in this office is usually mild to moderate

Education and Experience:

• High school diploma and or equivalent
• Bilingual in Spanish a plus, however, not required

We Offer:

• Competitive Salary
• Comprehensive training
• Medical Insurance
• Paid Time Off policies
• Great Discount Program
  And more!!!

Visit us at https://www.genesis-hospitality.com/
Genesis Hospitality is part of Genesis Global Group and is an equal opportunity employer.