PT - Front Desk Agent - Westin Tempe

Crescent Hotels & Resorts; Tempe (AZ); On-site; USD 10,000 - 60,000; Part time

Job summary

A leading hotel in Tempe is seeking a part-time Front Desk Agent to join their Front Office Team. The role involves greeting guests, managing check-ins and check-outs, and ensuring a high standard of customer service. Ideal candidates are self-motivated, professional, and possess excellent communication skills. Flexible scheduling is available, including weekends and holidays.

Benefits

Team Member Discounts

Flexible Schedules

Career Growth

Insurance Benefits

401k Plan

Vacation and Sick Pay

Holiday Pay

Tuition Reimbursement

Qualifications

• Entry-level position in hospitality focusing on customer service.
• Requires excellent communication and teamwork skills.

Responsibilities

• Greet and register guests, provide prompt service.
• Handle check-outs and ensure guest satisfaction.

Skills

English

Communication

Teamwork

Customer Service

Job description

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Description

The Westin Tempe is looking for a PT - Front Desk Agent to join our amazing Front Office Team!

Hours/Shifts: AM/PM availability, including weekends and holidays

Summary of Benefits

• Team Member and Family Room Discounts for Crescent Hotels and Resorts and Marriott Hotels
• Flexible Schedules
• Career Growth and Development
• Insurance Benefits for Full Time and Part Time Team Members
• 401k Plan with Company Match
• Vacation and Sick Pay for Full and Part Time Team Members
• Holiday Pay for Full Time Team Members
• Recognition Programs and Community Outreach
• Tuition Reimbursement

At Crescent Hotels and Resorts, we pride ourselves on delivering exceptional guest experiences and fostering a supportive environment for our associates. We encourage you to bring your true self to work, celebrate your achievements, and grow your career with us.

Responsibilities

The Front Desk Agent will service guests, greet and register them, provide prompt and courteous service, and handle check-outs, all aimed at delivering outstanding guest experiences. This role requires a friendly, professional, and efficient approach to ensure guest satisfaction.

Required Skills and Abilities

• Fluent in English
• Self-motivated with an even disposition
• Professional appearance and manner
• Excellent communication skills
• Team player willing to assist colleagues
• Proficient in calculator use and basic math
• Patience, tact, and diplomacy in dealing with guests and customers
• Ability to stand, move, and perform essential functions throughout the shift
• Accurate data entry and computer skills
• Ability to observe emergency signs and respond appropriately
• Ability to build effective working relationships

Performance Standards

Maintaining professionalism, courtesy, and respect at all times is essential for customer satisfaction and positive interactions. Your work habits should always aim to enhance the guest and team experience.

Additional Information

This position is entry-level, full-time, within the hospitality industry, focusing on management and customer service roles.

Crescent Hotels & Resorts is an equal opportunity employer committed to diversity and inclusion. We do not discriminate based on disability, veteran status, or any protected class.