PT CUSTOMER SUPPORT REPRESENTATIVE - WORK FROM HOME

Calibrate; Clinton Charter Township (MI); Remote; USD 60,000 - 80,000; Full time

Job summary

Calibrate is hiring a Customer Support Representative to manage inbound calls and provide exceptional service to members. This remote position requires strong communication skills and the ability to empathize with customers to ensure their needs are met. Join a dynamic team dedicated to member satisfaction and support.

Qualifications

• Experience in a customer service role preferred.
• Ability to manage high call volumes efficiently.
• Strong interpersonal skills to engage and support members.

Responsibilities

• Manage inbound member calls professionally and timely.
• Identify and address member needs with solutions.
• Document interactions and escalate issues as needed.

Skills

Communication

Problem Solving

Empathy

Job description

Call Center / Customer Service / Remote - Anywhere in U.S. / Up to $22 per hour

As a Customer Support Representative at Calibrate, you will:

1. Efficiently manage a high volume of inbound member calls in a professional, timely, and caring manner while providing accurate answers and information.
2. Identify members' needs by asking clarifying questions, researching issues, and providing solutions and/or alternatives within established workflows.
3. Engage, support, and retain members by building rapport and going the extra mile while providing compassion and empathy that results in solutions.
4. Thoroughly document all member interactions, next steps, and escalate to your manager as appropriate.

Hiring Immediately >