PT Customer Service Representative (Remote)

TechOvex; New York (NY); Remote; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Customer Service Representative to join their dynamic team. This role is pivotal in ensuring a superior level of service to all members and guests, contributing to a welcoming and judgment-free environment. With a strong emphasis on career development, the company offers training in leadership and customer service, setting the stage for personal and professional growth. If you have a passion for helping others and enjoy a vibrant work culture, this opportunity is perfect for you. Join a team where your contributions can make a real difference in the lives of others and help foster a supportive community.

Benefits

Growth Opportunities

Competitive Pay

PTO for All Employees

Employee Assistance Program

Free Black Card Membership

Qualifications

• Customer service experience is essential for this role.
• Basic computer skills are necessary for processing transactions.

Responsibilities

• Provide superior customer service to members and guests.
• Process purchases and respond to member inquiries professionally.

Skills

Customer Service Experience

Basic Computer Proficiency

Education

High School Diploma or GED

Job description

Customer Service Representative Benefits:

1. Growth Opportunities over 90% of our management team started as an entry level team member!
2. Competitive pay and schedule hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.
3. Shift-differential pay for select shifts
4. PTO for all employees
5. Employee Assistance Program
6. Free employee Black Card Membership including one free Black Card Membership for a direct family member

Customer Service Representative Responsibilities:

1. Responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional Judgement Free member experience.
2. Answer phones in a friendly manner using information script
3. Greet members, sign up and tour new members, and log amenities.
4. Respond to member questions and concerns in a timely and professional manner
5. Process beverage or merchandise purchases through the point of sale system
6. Promote our unique fitness instruction classes (PE@PF) to our active members and our new members
7. Provide a clean, sanitized and safe club environment.

Our culture is unique! We are servant leaders! Our mission is to "Unite to provide a judgement free fitness experience with the passion to achieve results, create opportunity and transform the lives of those we serve." Career development is important to us. We will provide you with training in leadership, customer service, and business operations that will help you achieve your personal and professional goals! Our growth within the fitness industry provides many exciting and challenging career opportunities.

Job Requirements:

1. Customer service experience
2. High school diploma/GED equivalent preferred
3. Must be 18 years of age or older
4. Basic computer proficiency