PT Customer Service Representative

PipingRock Health Products, Inc.; Town of Islip (NY); On-site; USD 19,000 - 28,000; Part time

Benefits offered by this job

Medical

Dental

Vision

401K with Company Match

Pet insurance

Job summary

Piping Rock Health Products, INC. is seeking a part-time Customer Service Associate to answer calls, take orders, and resolve issues to secure orders. The role emphasizes friendly phone demeanor, problem solving, and accuracy with web-based systems.

Bilingual English/Spanish is a plus, and the schedule includes several part-time shifts such as 8am–1pm or 11:30am–4:30pm, with some Saturdays. Training and company benefits are mentioned in the posting.

Qualifications

• Prior customer service or phone skills preferred.
• High school diploma or GED required.
• Ability to navigate websites and perform data entry.
• Bilingual English/Spanish a plus.

Responsibilities

• Professionally handle incoming requests via phone from customers regarding orders, sales, products, problems, and billing
• Promptly and thoroughly handle all issues and customer inquiries
• Providing quality customer service to take care of our customers
• Using web-based systems to process orders, complaints, and requests
• Maintaining customer records by updating account information in the database
• Retrieving messages and complete customer call backs
• Various other customer service duties assigned by management

Skills

Bi-lingual (English/Spanish)

Phone etiquette

Computer skills

Navigate websites

Process adherence

Education

High school diploma or GED

Tools

Web-based systems

Software platforms

Job description

The part-time Customer Service Associate will provide comprehensive customer service to existing and prospective customers. In the Customer Service Department, the Customer Service Associate’s main function will be to answer and interact with customers over the phone by taking orders, identifying potential problems, assisting in any customer related issues to secure orders, and assist customers through refunds and replacement orders when issues arise. Other tasks may include reviewing and managing sale order queues, preparing mailings, handling customer inquiries, and other customer service related activities. The ideal candidate will have exceptional people skills, a friendly phone-demeanor and a passionate and positive personality.

Available shifts:

• 1. Monday, Wednesday-Friday 8am-1pm, Saturday 10am-6pm
• 2. Monday-Friday 11:30am-4:30pm, No Saturdays

Responsibilities:

• Professionally handle incoming requests via phone from customers regarding orders, sales, products, problems, and billing
• Promptly and thoroughly handle all issues and customer inquiries
• Providing quality customer service to take care of our customers
• Using web-based systems to process orders, complaints, and requests
• Maintaining customer records by updating account information in the database
• Retrieving messages and complete customer call backs
• Various other customer service duties assigned by management

Qualifications:

• Prior customer service or phone skills a plus
• High school diploma or G.E.D
• Must be able to navigate websites
• General computer skills a must
• Ability to learn and use different software platforms
• Outstanding phone etiquette
• Flexible schedule a plus
• Bi-lingual (English/Spanish) is a plus
• Aptitude to follow processes and procedures accurately

We proudly offer: Medical, Dental, Vision, 401K with Company Match, Pet insurance and more!

We reward the hard work of our team members with fun and exciting company events, Summer Picnic, Festive Packages, Holiday Celebrations, and associate referral bonuses!

Founded in 2011, Piping Rock Health Products has gone on to win Long Island’s Top Workplaces Award 8 years in a row & securing the spot as Top Supplement Manufacturing Company 2024 by Food Business Review! Supported by a group of vitamin visionaries with over 40 years of industry experience and a carefully curated team of talented associates. Piping Rock is a global vitamin and supplement manufacturer with an unwavering commitment to creating quality wellness products. We believe that family always comes first, and that the dedication of our associates is the key ingredient to our success.

We are a drug free workplace, regulated by the FDA, required to follow Federal Guidelines; therefore in order to start as well as maintain employment, you must be able to successfully clear drug screening processes, which include testing for all illegal substances per Federal Guidelines.

Piping Rock Health Products, INC. is an Equal Opportunity Employer.