PT Customer Service Representative

Planet Fitness; Ephrata (Lancaster County); Sur place; USD 13 000 - 18 000; Temps partiel

Avantages offerts par ce poste

Growth opportunities

Shift-differential pay

PTO

Employee assistance program

Free Black Card membership

Résumé du poste

Planet Fitness in Ephrata, PA is hiring a part-time Customer Service Representative to greet members, answer questions, and process sign-ups with a friendly, judgment-free attitude.

You will work at our club with a focus on delivering exceptional member experiences, handling POS transactions, promoting fitness classes, and maintaining a clean, welcoming environment while supporting a growing team.

Qualifications

• Customer service experience.
• High school diploma or GED preferred.
• Must be 18 years of age or older.
• Basic computer proficiency.

Responsabilités

• Answer phones in a friendly manner using information script.
• Greet members and sign up new members; log amenities.
• Respond to member questions promptly and professionally.
• Process beverage or merchandise purchases at the POS.
• Promote fitness instruction classes to members and guests.
• Maintain a clean, sanitized and safe club environment.

Connaissances

Customer service

Communication

Basic computer proficiency

POS familiarity

Formation

High school diploma/GED

Outils

Point of sale (POS) system

Description du poste

Job Details:

Job Location: L151 Ephrata - Ephrata, PA, Salary Range: Undisclosed, Job Shift: Any, Part- Time: Starting at $11 per hour.

Hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.

At National Fitness Partners, we don’t just work in fitness— we TRANSFORM LIVES through affordable fitness. As the largest Planet Fitness franchise, we serve over one million members across 200+ clubs nationwide, creating a Judgement Free fitness experience.

• We Are Accountable – Self-starters who pursue excellence.
• We Are Driven – Problem solvers who deliver results.
• We Are Passionate – Positive energy with a real desire to help others.
• We Are Ambitious – Always learning and growing toward success.

We believe in the power of our people to make a difference. If you’re looking for a career where your passion meets purpose, we want YOU on our team!

Customer Service Representative Benefits:

• Growth Opportunities over 90% of our management team started as an entry level team member!
• Competitive pay and schedule hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.
• Shift-differential pay for select shifts
• PTO for all employees
• Employee Assistance Program
• Free employee Black Card Membership

Customer Service Representative Responsibilities:

Responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional Judgement Free member experience.

• Answer phones in a friendly manner using information script
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns in a timely and professional manner
• Process beverage or merchandise purchases through the point of sale system
• Promote our unique fitness instruction classes (PE@PF) to our active members and our new members
• Provide a clean, sanitized and safe club environment.

Qualifications: Job Requirements:

• Customer service experience
• High school diploma/GED equivalent preferred
• Must be 18 years of age or older
• Basic computer proficiency

Physical Demands:

• Frequent lifting, carrying, pushing, and pulling
• Must be able to lift up to 75 lbs.
• Will encounter cleaning chemicals during shift
• Frequent climbing, balancing, kneeling and crouching during shift
• Continual reaching with hands/fingers/arms during shift