PT Customer Service Leader

Food Lion; Shelby (NC); On-site; USD 25,000 - 35,000; Part time

Job summary

An established industry player is seeking a part-time Customer Service Leader to enhance the shopping experience for customers. This role involves providing friendly and efficient service, ensuring customer satisfaction, and assisting in various store operations. Ideal candidates will possess strong communication skills and a commitment to delivering excellent service. Join a team that values community and offers flexible working hours, making it a perfect opportunity for those looking to balance work with other commitments. If you're passionate about customer service and enjoy a dynamic work environment, this position is for you.

Qualifications

• High school graduate or equivalent preferred.
• Effective communication and customer service skills required.

Responsibilities

• Provide prompt, accurate, and friendly service to customers.
• Scan orders and handle payment transactions per standard practice.
• Maintain a neat and clean presentation of the work station.

Skills

Effective communication

Customer service skills

Ability to learn multiple tasks

Cash handling

Education

High school diploma or equivalent

Job description

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Address: USA-NC-Shelby-1523 Lafayette Street

Store Code: Store 00707 Front End (7214238)

Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.

Primary Purpose

To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. To be friendly, courteous and cooperative with other store associates. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service.

Duties And Responsibilities

• Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
• Greet each customer and use his or her name whenever possible
• Unload customers’ groceries from cart to belt, grouping cold items together for ease of bagging
• Check the bottom of every cart and under all baby seats for items before completing an order
• Follow correct bagging procedures for the correct use of bags by type
• Scan customers' orders and handle the payment transaction, per standard practice
• Avoid personal conversations with other associates when customers are present
• Follow procedures in handling cash, checks, coupons, gift cards, partner cards, food stamps and WIC vouchers
• Follow procedures for refunds and error correction
• Make every attempt to maintain accurate cash control
• Follow procedures and perform overrides
• Identify customers needing assistance and offer to take the customer’s order to their car
• Maintain alertness and call for assistance when needed to service customers per service standards
• Check prices quickly and accurately
• Be courteous and helpful to other associates
• Wear the Food Lion uniform with apron, complete with name badge, when on duty, and maintain a neat and clean appearance adhering to the dress code
• Retrieve shopping carts from the parking lot and cart corrals using the tether strap per standard practice
• Ensure work station and front end area of the store has a neat and clean presentation
• Report any register malfunction to the Customer Service Manager or MOD
• Ensure the MVP savings center KIOSK is filled with paper and functioning properly
• Adhere to all company guidelines, policies and standard practices
• Observe and correct all unsafe conditions that could cause accidents
• Notify QA of any cleaning issues or maintenance required on front end
• Complete computer-based training (CBT) and training aid courses successfully
• Perform all other duties as assigned

Qualifications

• High school graduate or equivalent preferred
• Effective communication and customer service skills
• Ability and willingness to learn multiple tasks and technical requirements of the job
• Ability to perform the technical requirements of cashier and service center
• Must meet minimum age requirements for specific job functions
• Ability to meet the physical requirements of the position, with or without reasonable accommodations

Physical Requirements

• Ability to use computers and communication systems required for job functions
• Perform repetitive hand and arm motions
• Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion
• Pull or push up to 75 lbs. on occasion
• Stand 100% of the time, frequently walking short distances
• Handle substances related to cleaning, packaging, produce, and household items
• Use hands to handle currency and operate equipment such as cash register, scanner, computer, and calculator
• Frequent reaching and grasping at waist level; occasionally above shoulder or below waist
• Meet established activity standards
• Tolerate working in extreme hot/cold temperatures for up to 20 minutes
• Sufficient visual ability to check IDs, checks, and documents
• Move bottles and containers from front end to back room where applicable

Food Lion provides equal employment opportunities to all associates and applicants without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, gender identity or expression, or any other characteristic protected by law.