PT Customer Service Leader

Food Lion; Hildebran (NC); On-site; USD 25,000 - 35,000; Part time

Job summary

An established industry player is seeking a PT Customer Service Leader to enhance the shopping experience for customers. This role involves providing prompt and friendly service, maintaining store standards, and assisting in various operational tasks. As part of a dedicated team, you will engage with customers, ensuring their needs are met while adhering to company policies. This position provides a unique opportunity to grow within a supportive environment, where your contributions directly impact customer satisfaction and store success. If you are passionate about service and teamwork, this role is perfect for you.

Qualifications

• High school diploma preferred with effective communication skills.
• Ability to perform cashier and service center tasks.

Responsibilities

• Provide friendly service while engaging customers to create a positive shopping experience.
• Ensure store office functions are completed accurately and on time.

Skills

Effective communication skills

Customer service skills

Cashier tasks

Willingness to learn

Education

High school graduate or equivalent

Job description

Job Title: PT Customer Service Leader at Food Lion

Join to apply for the PT Customer Service Leader role at Food Lion.

Location: USA-NC-Hildebran-511 Us Hwy 70 East

Store Code: Store 02651 Front End (7235966)

Food Lion has been providing an easy, fresh, and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.

Primary Purpose

To provide fast, easy, flexible, and friendly service to our customers through the achievement of Food Lion customer service standards. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to the Front End Standard Practice Manual, maximizing sales through excellent customer service.

Duties and Responsibilities

• Smile and provide prompt, accurate, and friendly service while engaging customers to create a positive shopping experience.
• Greet each customer and use his or her name whenever possible.
• Avoid personal conversations with other associates when customers are present.
• Ensure store office functions are completed accurately and on time using accounting packets; communicate all cash variances to the Assistant Customer Service Manager.
• Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders, and Coinstar.
• Ensure work station and front end area of the store has a neat and clean presentation.
• Maintain proper knowledge of all sales associate register functions and Front End accounting services.
• Report any register malfunction to the Customer Service Manager or, in the absence of the MOD, place service calls efficiently.
• Ensure the MVP savings center KIOSK is filled with paper and functioning properly.
• Perform the task of sales associate when scheduled or as needed per the surge plan guidelines.
• Perform the task of the customer lead as needed to ensure service standards are maintained.
• Maintain alertness and call for assistance when needed to service customers per service standards.
• Be courteous and helpful to other associates.
• Wear the Food Lion uniform, complete with name badge, when on duty, maintaining a neat and clean appearance while adhering to the dress code.
• Adhere to all company guidelines, policies, and standard practices.
• Observe and correct all unsafe conditions that could cause accidents.
• Notify QA of any cleaning issues or maintenance required on the front end.
• Complete computer-based training (CBT) and training aid courses successfully.
• Perform all other duties as assigned.

Qualifications

• High school graduate or equivalent preferred.
• Effective communication and customer service skills.
• Willingness to learn multiple tasks and technical requirements of the job.
• Ability to perform cashier and service center tasks.
• Must meet minimum age requirements for specific job functions.
• Ability to meet the physical requirements of the position, with or without accommodations.

Physical Requirements

• Use of computers and communication systems required for job functions.
• Perform repetitive hand and arm motions.
• Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. occasionally.
• Pull or push up to 75 lbs. occasionally.
• Stand 100% of the time, with frequent walking.
• Handle substances related to cleaning, packaging, and food products.
• Use hands frequently to handle currency and operate equipment.
• Reach and grasp at waist level and above shoulder occasionally.
• Work in extreme hot/cold temperatures for up to 20 minutes.
• Visual ability to check IDs, checks, and documents.

Food Lion is an equal employment opportunity employer, providing opportunities without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, gender identity, or gender expression.