PT Customer Experience Manager

Michaels Stores; Washington (Washington County); On-site; USD 30,000 - 40,000; Part time

Job summary

A leading company in creative retail is seeking a PT Customer Experience Manager to enhance customer satisfaction through effective management of front-end operations. The role includes leading omnichannel processes, ensuring compliance, and providing exceptional service. Ideal candidates will have retail management experience and a commitment to fostering a positive shopping environment.

Benefits

Health insurance

Paid time off

Tuition assistance

Employee discounts

Qualifications

• Experience in retail management preferred.

Responsibilities

• Manage front-end operations and customer service.
• Assist Store Manager with compliance and team accountability.
• Plan and execute in-store events.

Skills

Retail management

Job description

Join to apply for the PT Customer Experience Manager role at Michaels Stores

Store - PITT-WASHINGTON, PA

Deliver a customer-centric shopping experience by managing front-end operations and expectations. Lead omnichannel processes and maintain store recovery standards to fulfill our Brand Promises. Provide friendly customer service.

1. Assist Store Manager in ensuring compliance with SOPs, company policies, and standards; hold team accountable for store conditions and results.
2. Ensure all front-end policies are followed; meet KPIs and coach team members to achieve their KPIs.
3. Plan and execute class and in-store events in line with company programs.
4. Lead omnichannel processes.
5. Manage shrink and safety programs.
6. Assist with cash reconciliation, bank deposits, inventory processes, RTV, and ASN activities.
7. Support onboarding and training of new team members; participate in performance management and talent development.
8. Serve as Manager on Duty (MOD).
9. Interact respectfully and positively with others, promote company values, and serve as a role model.
10. Help customers locate products and provide solutions.
11. Participate in truck unloading and stocking, ensuring standards and budget adherence.
12. Cross-train in custom framing sales and production; lead high-quality framing solutions where applicable.

Preferred Knowledge/Skills/Abilities: Retail management experience preferred. Other duties as assigned.

Physical Requirements and Work Environment: Standing for long periods, moving throughout the store, lifting heavy items, working nights, weekends, and in various store areas, including outdoor and climate-controlled spaces.

Applicants must meet legal requirements and be committed to Michaels’ purpose: fueling the joy of creativity. Michaels operates over 1,300 stores across North America, offering a wide range of creative products and services.

We provide comprehensive benefits, including health insurance, paid time off, tuition assistance, and employee discounts. Michaels is an Equal Opportunity Employer committed to inclusion and reasonable accommodations for individuals with disabilities.